Whether it's durable luggage, the most up-to-date hi-tech gadgets or stylish office equipment – the Benefit WorldShop offers you a huge selection of awards. In addition you can make the most of exclusive offers, discounts and services (e.g. delivery to the airport).

Go to Benefit WorldShop

Do you have questions about ordering? Contact our Service Center Team:

By email: Sunday to Thursday , 09.00 - 17.30
Bahrain: ppb.bh@dlh.de
Kuwait: ppb.kw@dlh.de
Sultanate of Oman: ppb.om@dlh.de
Qatar: ppb.qa@dlh.de
Saudi Arabia: ppb.sa@dlh.de
UAE: ppb.ae@dlh.de

By email: Saturday to Wednesday , 08.00 to 16.00
Iran: thrppb@dlh.de


Information about the PartnerPlusBenefit WorldShop Awards :

WorldShop shipping costs
Within the PPB – WorldShop assortment all items which can be presented at the airport are labelled with a special icon: The addition of "Gate" or "Shop" helps you to recognize which items you can pick up in the Lufthansa WorldShop on arrival in Frankfurt or Munich and which you are able to collect at the gate for your connecting flight when you transfer in Frankfurt or Munich.

The reason some products can only be collected in the Shop is due to hand luggage restrictions. The range for those transferring must be acceptable as cabin baggage, and must not include liquids, dangerous goods or sharp blades. Please note the maximum baggage allowance permitted by the airline with which you are travelling. Goods handed over at the gate can no longer be checked in and must be transported as hand luggage.

So that your favorite product is waiting for you at the airport, you can place your order from 30 calendar days in advance and up to 4 calendar days prior to your departure for Frankfurt or Munich. Orders can be placed regardless of the airline with which you are booked as well as for arrivals at Terminal 2 in Frankfurt.

We have two different delivery methods, the choice of which depends on your flight details: If Frankfurt or Munich Airport is your final destination, products are delivered free of charge in the Lufthansa WorldShop store. The order is delivered to the public area of Terminal 1 (Frankfurt) or Terminal 2 (Munich) and is to be collected by you on arrival. All orders must be collected within 5 calendar days of arrival and during WorldShop opening times (daily between 6:00 am and 9.00 pm). If Frankfurt or Munich is only a stop over, a Service employee will hand over the products to you prior to boarding at the gate for your connecting flight for an additional service fee. You are not able to decide yourself where you would like to pick up your goods.
In the case of a flight change or cancellation, please inform us at:
e-mail: worldshop@dlh.de
Tel: +49(0)69 / 478 689 180 (Monday to Saturday from 7 am to 10 pm)
Please provide your passport and order confirmation so that we can hand over your order at the airport.

Payment:

• Merchandise awards can be paid for exclusively with BenefitPoints.
• Additional monetary payments or additional payments with Miles & More miles are not possible.
• The BenefitPoints will be deducted from your points account automatically after ordering.

Returns:
The right of return applies exclusively in the case of damaged goods.

You can find all the information about ordering awards, other conditions and contacts here.