Terms and Conditions

For participation in PartnerPlusBenefit the following Terms and Conditions apply:
Terms and Conditions printed version
27.06.2018
Publisher:
German Lufthansa Corporation
Department Key Account Management Corporates
Terms & Conditions
1.  Introduction
This document provides for the terms, conditions and modalities of subscription to PartnerPlusBenefit corporate bonus programme provided by Deutsche Lufthansa Aktiengesellschaft with registered offices in Von-Gablenz-Strasse 2-6, 50679 Köln, Germany. Deutsche Lufthansa Aktiengesellschaft ("Lufthansa") is your contractual partner and issuer of PartnerPlusBenefit. Lufthansa's PartnerPlusBenefit corporate bonus programme is a voluntary Lufthansa service.
These General Terms and Conditions, unless otherwise agreed in writing, will govern and will constitute the entire agreement between you and Lufthansa to PartnerPlusBenefit corporate bonus programme, according to the provisions set forth herein below.
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2.  Application of Terms and Conditions
2.1.  Eligibility
The following parties are eligible to participate in the PartnerPlusBenefit corporate bonus programme:
2.1.1
All business establishments, i.e. natural or legal persons and partnerships that are permanently engaged in commercial activities and that purchase flight tickets for their commercial activities. Corporates can be based everywhere, but tickets should be purchased in Italy or Malta.
2.1.2
Law firms and tax consulting firms, medical practices and other self-employed professionals (e.g. architects, management consultants, engineering offices), to the extent that their business establishment has been set up on an active and permanent basis and who purchase flight tickets for purposes associated with their professional activities;
2.1.3
Registered associations or associations with legal capacity and corporate bodies - including without limitation, associations, chambers, churches and political parties - to the extent that they purchase flight tickets for the fulfilment of their purpose, unless contrary to Section 2.2.
All parties eligible to participate in the programme will hereinafter be referred to as "Members".
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2.2.  Ineligibility
The following parties are not eligible to participate in the PartnerPlusBenefit corporate bonus programme:
2.2.1
The parties specified in Section 2.1, to the extent that they are acting as private individuals, i.e. for purposes that are attributable neither to their commercial nor to their self-employed professional function;
2.2.2
The parties specified in Section 2.1, if they are already participating in other corporate promotion programmes or incentive models offered by Lufthansa, or have been offered the chance to participate in a corporate promotion programme or incentive model but have declined such offer, unless their membership has been expressly approved in writing by Lufthansa;
2.2.3
The parties specified in Section 2.1, if an affiliated company (including without limitation, a majority shareholder company) is already participating in other corporate promotion programmes or incentive models offered by Lufthansa, or has been offered the chance to participate in a corporate promotion programme or incentive model but has declined such offer, unless their membership has been expressly approved in writing by Lufthansa;
2.2.4
The parties specified in section 2.1 if an affiliated company (especially an affiliate which holds a controlling interest in the participating company or an affiliate in which the participating company holds a controlling interest) is already participating in PartnerPlusBenefit, unless their membership has explicitly been approved by Lufthansa;
2.2.5
The parties specified in Section 2.1, to the extent that they offer to purchase flight tickets as a service or to arrange the purchase of flight tickets - regardless of whether or not they receive a remuneration for their service - including without limitation, travel agencies (in particular IATA and non-IATA travel agencies, consolidators), tour operators, persons acting as purchasing agents for various companies and other tour organizers, in particular companies providing supporting services, for example, within the framework of exchange programmes, and cruise companies;
2.2.6
Partnerships which have been set up for the purpose of acquiring BenefitPoints.
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2.3.  Application Procedure and Conclusion of the Contract
In order to apply for the incentive programme governed by these general Terms and Conditions, eligible parties shall follow this procedure:
Fill in the registration form published on the PartnerPlusBenefit website (www.partnerplusbenefit.com), under "New Registration", duly and correctly providing all requested data and information;
Accept these general Terms and Conditions and approve the self-declaration made within the “New Registration” by clicking in the specific box “Terms and Conditions” in the registration form;
Click the “Register” button on the bottom of the above indicated web page for sending your offer to contract to Lufthansa German Airlines.
The registering company, represented by the authorized contact person, declares that all information provided during the registration process (company name, contact name, trade register number (if available) street and number as well as postal code and town) are true and complete. The respective person doing the registration on behalf of the company furthermore declares that she or he is entitled and authorized to sign and represent the mentioned company in context of this programme. By registering the company for the PartnerPlusBenefit programme, the contact person confirms that the Terms and Conditions applicable to the PartnerPlusBenefit Programme have been read, understood and accepted.
Lufthansa German Airlines explicitly reserves the right to verify all necessary information provided by the company. The positive result of the verification of above required criteria represents a mandatory precondition regarding the effective conclusion of the contract to participate in the PartnerPlusBenefit programme. Even if the company meets all necessary requirements, the acceptance of the company’s offer by Lufthansa German Airlines is to be considered as the mandatory and decisive prerequisite for the conclusion of the contract. There is no legal entitlement to participate in the programme.
Lufthansa will acknowledge receipt of the application and the successful registration by sending to the Member an e-mail – to the eemail address provided by filling in the registration form – which will provide an initial password for log-in to the Benefit account.
After registering via the Internet, a Benefit account will be set up for the Member and the BenefitPoints collected by all Member's employees will be credited to this account. The registration date will automatically be set to the first of the current month.
The e-mail sent by Lufthansa acknowledging receipt of the application shall not be interpreted as acceptance of the offer received from the company. Lufthansa German Airlines reserves the right to check the eligibility conditions set forth by clause 2.1 above and, if the case, to request the transmission of further documents and information.
The contract concerning the PartnerPlusBenefit corporate incentive programme shall be considered and will be executed exclusively once the provided registration details regarding information on the company as well as on the contact person have been verified and the offer has been accepted by Lufthansa German Airlines and the Member has successfully logged-in into the Benefit account on www.partnerplusbenefit.com, with the username and password for the first time (“Contract”). Once the Contract is executed the party can start to collect BenefitPoints.
It is expressly excluded any tacit acceptance of the offer to the PartnerPlusBenefit programme.
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2.4.  Password and PIN
At registration for the programme, the Member will be sent a password for personal identification (e.g. in order to request benefits and to view the online account balance). For additional security, when booking benefits, the Member can also set up a personal PIN on www.partnerplusbenefit.com. To prevent abuse, the Member must ensure that the password and PIN remain unknown to unauthorized third parties. If abuse is suspected, the PartnerPlusBenefit Service Center (see Section 7) must be notified immediately. If notification is culpably omitted or delayed, Lufthansa's liability for losses incurred until such notification is received shall be limited to cases of wilful intent and gross negligence. In cases of slight negligence, liability for loss of life, injury to limb or health shall be unlimited. In the event of slightly negligent breach of material contractual duties, liability shall be limited to property and financial losses typically attributable to such negligence in the amount of the foreseeable, typically occurring losses. Material duties shall be defined as such duties that must be complied with in the first place in order to permit correct performance of the contract, breach of which being detrimental to achievement of the contractual purpose, and compliance with which the Member being generally able to rely on. All further liability for damages shall be excluded, except for claims based on product liability law. The same shall also be applicable with regard to liability of vicarious agents, taking into account the Member's possible contributory negligence.
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2.5.  End of Membership
The Member will be entitled to withdraw at any time from the Contract and to end membership in the PartnerPlusBenefit corporate bonus programme, according to the following procedure: the Member must log in into the Benefit account on www.partnerplusbenefit.com with own password and then deregister from further membership via the "Resign” button on the T&C page of the programme. Withdrawal and cancellation from the PartnerPlusBenefit corporate bonus programme can only be executed with effect as at the end of the month. If Membership withdraws or cancels the Contract in the course of a month, the date of deregistration ("deregistration date") will automatically be set at the last day of the current month.
If Membership is cancelled, the Member will be entitled to redeem hitherto collected BenefitPoints for up to six months subsequent to the deregistration date. For this purpose, deregistered Members will continue to be granted access to their Benefit accounts during the relevant period. Subsequent to expiration of the six-month period all BenefitPoints not yet redeemed will lapse. Furthermore, the username will no longer be able to be used for new registration with PartnerPlusBenefit.
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2.6.  Terms of the Contract
The Contract executed by and between Lufthansa and the Member shall have a duration of 1 (one) year starting from the execution date, as indicated by clause 2.3 above. Upon expiry of this period – save for the provisions set forth by clause 5 and paragraph below – the Contract, provided that all eligibility’s conditions, set forth in article 2.1 above, are still valid, will be automatically renewed for further periods of 1 (one) year each, unless previously terminated by a party by giving a 30 (thirty) days prior written notice to the other party by registered mail with acknowledgement of receipt.
If a Member has still not logged in into the Benefit account on www.partnerplusbenefit.com 12 months after registration with PartnerPlusBenefit and receipt of their password, Lufthansa will be entitled to cancel the Member's account and membership in PartnerPlusBenefit after informing the Member accordingly by e-mail at the address specified by the Member at registration. Participation will not be cancelled by Lufthansa if, within four weeks of receiving the aforementioned notification from Lufthansa, the Member logs in into their Benefit account under www.partnerplusbenefit.com.
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3.  BenefitPoints
3.1.  General
The BenefitPoint is the calculation unit in the PartnerPlusBenefit programme. Acquisition (also called "collection") and redemption will be determined in accordance with the following provisions:
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3.2.  Collecting BenefitPoints
BenefitPoints can only be collected after the Contract has been executed, as indicated by clause 2.3 above, and the Member has logged in under www.partnerplusbenefit.com with the password provided subsequent to registration into their Benefit account.
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3.2.1.  Business Flights
A Member or their permanent employees will generally only be able to acquire BenefitPoints if the flight in each case is for business purposes. This means that the Member or their permanent employees will only be able to collect BenefitPoints if the flight in each case is taken by the following parties:
A party eligible under Section 2.1.1 in exercise of its commercial function
A party eligible under Section 2.1.2 in exercise of its self-employed function
A party eligible under Section 2.1.3 in fulfilment of its purpose.
Flights taken by third parties, especially individuals who are not permanent employees of the Member, do not qualify for acquisition of BenefitPoints.
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3.2.2.  Tickets Purchased in Italy or Malta
BenefitPoints can be collected solely for flights for which tickets have been purchased in Italy or in Malta. A ticket is deemed to have been purchased in Italy or in Malta if it is purchased in the territory of the Italian Republic or Republic of San Marino or in Malta or on the Internet via www.lufthansa.com, stating a billing address in Italy or in San Marino or Malta
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3.2.3.  Flights with Lufthansa, Lufthansa Private Jet and PartnerPlusBenefit Partner Airlines
BenefitPoints can be collected solely for flights with Lufthansa aircraft or aircraft operated by the respective PartnerPlusBenefit partner airlines and identified by Lufthansa flight numbers or flight numbers of the applicable PartnerPlusBenefit partner airlines. The BenefitPoints will be credited to the Benefit account for each flight segment actually travelled on a fully-paid regular flight, subject to the arrangements under Section 3.2.5 (low-cost booking classes and special rates and terms). A flight segment is deemed to have been travelled if the Member has actually been carried from their point of departure to their destination.
In addition to Lufthansa, the following airlines currently participate in the PartnerPlusBenefit corporate bonus programme: Air Canada, Air China, All Nippon Airways, Austrian Airlines, Brussels Airlines, Eurowings, Germanwings, LOT Polish Airlines, Swiss International Air Lines, United and the members of Lufthansa Regional on selected routes. The current PartnerPlusBenefit partner airlines are retrievable under “Programme/Partners” on www.partnerplusbenefit.com. Benefit Points can also be collected on Lufthansa Express and OS Rail service connections having Lufthansa /Austrian flight number/prefix (Lufthansa bus and rail services between regional cities and Frankfurt/Munich airport or regional rail ser vice via Vienna on Austrian)when booked via a supported booking channel, i.e. general reservation system or LH.com.
The number of BenefitPoints accrued per route depends, notably, on the booking class in each case and is stated by Lufthansa and the PartnerPlusBenefit partner airlines. The respective number of BenefitPoints that can be accrued per route and booking class is determined by the BenefitPoints collection overview applicable at the time of flight date, retrievable on www.partnerplusbenefit.com under "Account/BenefitPoints collection list”. On Eurowings and Germanwings flights, BenefitPoints can be collected if the ticket is booked via a central reservation system (e.g. via travel agency, Lufthansa Service Center or Ticket Counter), issued on a Lufthansa Group document(220,257,082,724 tkt stock) or Air Canada document (014 tkt stock) or United Airlines document (016 tkt stock) and on all tickets booked and issued via germanwings.com/eurowings.com if the PartnerPlusBenefit contract number will be entered during the booking process. Due to technical reasons all other tickets which are booked and issued in a different way cannot be incentivised.
Lufthansa Private Jet customers will receive 4,000 BenefitPoints one-way on all Lufthansa Private Jet flights.
BenefitPoints can currently be collected in the following booking classes:
First Class Business Class Business Discounted Economy Premium Economy Class Economy Discounted Economy Low
Lufthansa / LH A, F C, J D, P, Z E, G, N B, H, M, U, Y Q, V, W K, L, S, T
Air Canada / AC C, J D, P, Z E, N, O B, H, M, U, Y G, Q, V, W A, K, L, S, T
Air China / CA A, F C, J D, R, Z E, G B, H, M, U, Y Q, V, W L, S, T
All Nippon Airways / NH A, F C, J D, P, Z E, G B, U, Y H, M, Q K, L, S, T, W
Austrian Airlines / OS C, J D, P, Z E, G, N B, H, M, U, Y Q, V, W K, L, S, T
Brussels Airlines / SN C, J D, P, Z B, M, Y H, Q, U, V E, K, L, S, T, W
Eurowings / EW J D E, N B, I, Y H, M G, K, L, Q, S, T, W, X
LOT Polish Airlines / LO C D, Z A, P B, M, Y E, H, K, Q, T L, S, V, W
Swiss International Air Lines / LX A, F C, J D, P, Z B, H, M, U, Y Q, V, W K, L, S, T
United Airlines / UA A, F C, J D, P, Z B, H, M, U, Y Q, V, W K, L, S, T

* If you book a ‘Business Upgrade Europe’ with SWISS (Upgrade to booking class P in Business Class), the reference booking class for collecting points is the original Economy Class.
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3.2.4.  Other BenefitPoints Collection Options
Other BenefitPoints collection options and their conditions will be published separately in PartnerPlusBenefit communications and, once published, they will constitute an integral and essential part of these general terms and conditions and of the Contract executed with the Member. Special limited-term offers do not create any continuation entitlement against Lufthansa.
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3.2.5.  Exclusion of BenefitPoints Collection
BenefitPoints cannot be collected in the following low-cost booking classes and on the following routes:
No points collectable on booking classes No points collectable on routes
Lufthansa / LH I, O, R, X
Air Canada / AC F, I, R, X
Air China / CA I, K, N, O, P, X
All Nippon Airways / NH I, N, O, R, V, X JP - JP
Austrian Airlines / OS A, F, I, O, R, X
Brussels Airlines / SN A, F, G, I, N, O, R, X
Eurowings / EW A, C, F, O, P, R, U, V, Z
LOT Polish Airlines / LO F, G, I, J, N, O, R, U, X
Swiss International Air Lines / LX E, G, I, N, O, R, X
United Airlines / UA E, G, I, N, O, R, X US - US
In addition to the above-mentioned booking classes, collection of BenefitPoints is also ruled out for flights at industry discount rates (ID, IP, AD, GE, UD, DG, PEPs etc.), as well as for special or promo fares, group rates, seamen, Visit friends & relatives, award services, free flights and services for which Members receive benefits from other Lufthansa promotional programmes or incentive models (i.e corporates). No BenefitPoints accrual on Check&Go fares of Brussels Airlines in all booking classes.
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3.2.6.  Capture of Routes Flown
3.2.6.1.  Automatic Capture via Storage of Credit Card Details
BenefitPoints are automatically credited to the Benefit account if corporate credit cards numbers which have been initially stored for the capture of flights in PartnerPlusBenefit are used to pay for flights (in accordance with Section 3.2.3).
Lufthansa will credit 500 BenefitPoints to the Member's account when credit card data is entered into PartnerPlusBenefit for the first time. There will be no further bonus for subsequent credit card entries.
The Member must enter all credit card details once in the PartnerPlusBenefit programme under "Account/Credit card/Credit card entry"; they must also be updated there if credit card numbers change. If individual credit card numbers are no longer used to capture flights within the framework of PartnerPlusBenefit, the credit card numbers concerned can only be deleted from PartnerPlusBenefit at month-end. If a credit card number is deleted from PartnerPlusBenefit in the course of a month, all BenefitPoints for flights booked via this credit card and actually flown will be credited to the Benefit account up to the last day of that month.
The credit card number can be entered in the PartnerPlusBenefit programme for up to a maximum of 12 months subsequent to the date of flight occurrence. The number of BenefitPoints per route will be in accordance with the BenefitPoints Collection List (see Section 3.2.3) applicable at the time of flying the route, in each case. BenefitPoints will generally be credited to the Member's account approx. 10-12 weeks subsequent to the date of flight occurrence, provided the credit card details have been stored in PartnerPlusBenefit. If the ticket in question was issued by a non-PartnerPlusBenefit partner airline, the PartnerPlusBenefit partner airline coupon contained in the ticket must be entered under the heading "Account/Ticket data/Entry of ticket numbers". The precondition for points’ collection is that the flight date is subsequent to the date of PartnerPlusBenefit registration.
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3.2.6.2.  Manual Capture via Ticket Number Entry
If no credit card details have been stored in PartnerPlusBenefit, for capture of flight details the ticket numbers must be entered manually into the Benefit account under the heading "Account/Ticket data/Entry of ticket numbers". They can be entered by the Member at any time over a period of 12 months as of the date of flight occurrence simply by entering the ticket number(s) under "Entry of ticket numbers". The number of BenefitPoints per route in each case will be in accordance with the BenefitPoints Collection List applicable at the time of flying the route concerned (see Section 3.2.3). BenefitPoints will generally be credited to the Benefit account approx. 10-12 weeks after the date of manual capture on the programme page. The precondition for crediting BenefitPoints is that the flight date in each case is subsequent to the date of registration in PartnerPlusBenefit.
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3.2.6.3.  Capture of ticket data by means of a Company ID (OSI tracking)
Eligible tickets issued via a Computer Reservation System (CRS) can also be captured by means of entering an Other Service Information (OSI) element in the Passenger Name Record. This OSI element is referred to as Company ID within PartnerPlusBenefit. The company ID has to be requested online under "Account/Company ID" and will be issued by the PartnerPlusBenefit Service Center within 7 working days after submitting the request from the Account in the PartnerPlusBenefit website. OSI tracking is currently only available for capturing tickets issued and flown on Austrian Airlines, Brussels Airlines, Lufthansa and Swiss International Air Lines, Air Canada, United.
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3.2.6.4.  Automatic capture of online-bookings initiated on www.partnerplusbenefit.com
After successful login on www.partnerplusbenefit.com, online bookings initiated via www.partnerplusbenefit.com are automatically captured in the Benefit account.
The number of BenefitPoints will be credited automatically (in accordance with Section 3.2.3) approximately 10-12 weeks after the date of flight. The successful capture of the online booking will be visible in the booking confirmation.
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3.3.  Beneft Account
Credited BenefitPoints will be shown on the Member's Benefit account. Lufthansa will inform the Member by e-mail of points crediting. Complaints about the current points account must be filed within five weeks after receipt of such e-mail. Subsequent to expiration of this time-limit, the balance of account will be deemed accepted by the Member. Attention will be specifically drawn to this in the e-mail notifying about the BenefitPoints account.
The current Benefit balance is retrievable on the programme's website under www.partnerplusbenefit.com by means of the personal username and password. If the Benefit balance is not retrieved, the Member will be reminded three months later by e-mail.
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3.4.  Redemption of BenefitPoints
3.4.1.  General
BenefitPoints can generally be redeemed, according to the provisions set forth by the following paragraphs, in return for benefits provided the Benefit account shows a corresponding balance in accordance with the following provisions.
The availability of benefits may vary depending on the date, season and destination. Individual benefits may not be available at certain times. The benefits offered at a given time and any special applicable provisions will be posted in the applicable benefits list, retrievable on www.partnerplusbenefit.com under “Redeem BenefitPoints”. Benefits cannot be combined with certain services at reduced rates (in accordance with Section 3.2.5).
The Member will be free to have benefits issued for itself or at its discretion for any of its permanent employees. Lufthansa also permits Members to redeem BenefitPoints at certain, obligatorily selected PartnerPlusBenefit partner airlines and partner companies. Lufthansa will have no direct influence on such companies. Lufthansa will therefore not be responsible for the unrestricted availability of services, such as flights, and proper performance of the contract insofar as BenefitPoints are redeemed with partner companies. The general terms and conditions of business of the respective partner companies will be applicable.
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3.4.2.  Redeeming BenefitPoints for Business Purposes
Benefits obtained in exchange for BenefitPoints must be used exclusively for business purposes. This means that a Member may only redeem BenefitPoints in return for benefits if the benefit in question is used by the following:
A party eligible itself under Section 2.1.1 or by the party's permanent employees in exercise of the Member's commercial function;
A party eligible itself under Section 2.1.2 or by the Member's permanent employees in exercise of the Member's self-employed function;
A party eligible itself under Section 2.1.3 or by the Member's permanent employees in fulfilment of the Member's purpose.
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3.4.3.  Benefit Flights
BenefitPoints can also be used for flights with Lufthansa and the PartnerPlusBenefit partner airlines specified under www.partnerplusbenefit.com under “Redeem BenefitPoints” on European and intercontinental routes, if available ("Benefit Flights"). On European and international flights operated and marketed by Lufthansa, Austrian Airlines, SWISS, Brussels Airlines, Germanwings and Eurowings taxes,fees and surcharges can also be paid for by redeeming BenefitPoints. Separate BenefitPoints must be expended for each flight segment: a return flight will require twice the number of points. All Eurowings and Germanwings benefit flights are always including one item of luggage (max. 23 kg) as well as one snack and one drink on board. For Eurowings and Germanwings connecting flights points have to be deducted for each single segment.
Benefit Flights with Lufthansa and the PartnerPlusBenefit partner airlines can be booked in the following booking classes:
Booking class
First Class
Booking class
Business Class
Booking class
Premium Economy
Booking class
Economy Class
Air Canada / AC I X
Eurowings / EW P U
LOT Polish Airlines / LO I X
Austrian Airlines / OS I R X
All Nippon Airways / NH O R X
Brussels Airlines / SN I X
Lufthansa / LH O I R X
Swiss International Air Lines / LX O I X
United Airlines / UA O I X
Air China / CA O I X
Benefit FreeFlights are not permited on Air China operated flights within the China domestic routes.

Benefit Flights in First Class are not permitted on Swiss operating flights, with exception to the rule for HON and SEN status passengers. The booking classes listed in the table will only be available for certain selected routes and at certain times. If the specified booking classes are not available for certain flight connections, acquisition of Benfit Flights for these connections will be ruled out. Waiting-list bookings for benefit flights will not be possible. The required BenefitPoints for the benefit flights will be deducted from the Benefit account at the time of the booking of the ticket. An etix® (electronic ticket) must generally be issued for flights on etix®-enabled routes. A paper ticket (ATB ticket) will continue to be issued for non-etix®-enabled routes. The advance booking period for Benefit Flights is three working days (excluding Saturdays and Sundays) before departure of the outbound flight. The precondition for all bookings is that the booking enquiry is made during opening hours at the PartnerPlusBenefit Service Center (see Section 7).
Benefit Flight bookings can only be changed if and insofar as a benefit flight is available on the new flight. First alteration can be made free of charge up to one working day (excluding Saturdays and Sundays) before departure of the outbound flight for all bookings, to the extent permitted by availability and conditions relating to the benefit flight. For subsequent changes a rebooking and cancellation fee will apply (50 Euro or 4,000 BenefitPoints) .The precondition for all changes and cancellations is that the enquiry is made at the PartnerPlusBenefit Service Center during their opening hours (see Section 7). BenefitPoints for cancelled Benefit Flights which have already been deducted will be re-credited to the Member's Benefit account. The re-credited BenefitPoints will retain their original expiry date as specified in Section 3.5. If a Benefit Flight is not cancelled within the specified time-limit, it will not be possible to change the booking and BenefitPoints cannot be credited. Benefit Flights do not generate new BenefitPoints. The general terms of carriage of the operating airline will be applicable to the used Benefit Flights flown.
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3.4.4.  Benefit Upgrades
BenefitPoints can also be used for upgrades on European and intercontinental routes ("Upgrade") from Economy Class to Business Class and from Business Class to First Class, of Lufthansa flights and flights of PartnerPlusBenefit partner airlines as specified under www.partnerplusbenefit.com under “Redeem BenefitPoints”. Upgrades will not be possible on domestic flights, unless the flights in question are connecting flights for intercontinental flights for which an Upgrade has been requested. The BenefitPoints expended for the intercontinental upgrade will include the domestic upgrade in this case. Upgrades are not possible on Eurowings and Germanwings flights.
Upgrades with Lufthansa and the PartnerPlusBenefit partner airlines can be booked in the following booking classes:
Booking class
Upgrades to
First Class
Booking class
Upgrades to
Business Class
Booking class
Upgrades to Premium Economy
Air Canada / AC I N
LOT Polish Airlines / LO I
Austrian Airlines / OS I R
All Nippon Airways / NH O R
Brussels Airlines / SN I
Lufthansa / LH O I R
Swiss International Air Lines / LX A I
United Airlines / UA O R
Air China / CA O I
The booking classes listed in the table will only be available for certain selected routes and at certain times. If the specified booking classes are not available for certain flight connections, the acquisition of Upgrades will be ruled out for these connections.
Upgrade bookings can only be changed if and insofar as a Benefit Upgrade is available on the flight to be changed. Upgrade bookings, as well as changes and cancellations of Upgrades can only be made by the PartnerPlusBenefit Service Center and must be made at least three working days prior to departure (excluding Saturdays) (Condition: the booking enquiry is made during PartnerPlusBenefit Service Center opening hours, See section 7). In the event of cancellation of an upgrade, however, the availability of the original flight in the original booking class can no longer be guaranteed. BenefitPoints for the cancelled Upgrade, made until three working days prior to departure (excluding Saturdays and Sundays) which have already been deducted will be re-credited to the Member's Benefit account. The original expiry date as specified in Section 3.5 will be retained for the re-credited BenefitPoints. BenefitPoints cannot be re-credited if a Benefit Upgrade is not cancelled within the specified time-limit.
Upgrades can only be issued for Economy Class and Business Class tickets booked in booking classes which are entitled for Benefit Upgrades. An overview of booking classes that qualify for upgrades as well as routings which are excluded from upgrades per airline is provided at: www.partnerplusbenefit.com/Redeem BenefitPoints/Upgrades/Booking Classes Overview. Each upgrade only applies for one flight route: twice the number of BenefitPoints will be needed to upgrade a return flight. The original ticket must have been issued before booking the Upgrade; all the flight segments must have been confirmed. The required BenefitPoints will be deducted at the time of booking the upgrade.
Flights upgraded to Business Class and First Class with a Upgrade are governed by the conditions for Business Class and First Class flights (e.g. minimum duration of stay, baggage regulations, check-in times, use of the lounge, etc.).
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3.4.5.  Benefit Excess Baggage
BenefitPoints can also be used to take excess baggage. Excess baggage can only be booked via the PartnerPlusBenefit Service Center (see Section 7.) and must carried out at least 4 days before departure and during the opening hours of the PartnerPlusBenefit Service Center.
Excess Baggage can only be requested for flights operated by Lufthansa. Separate BenefitPoints must be expended for each flight segment. Flight confirmation is preconditional. It is not sufficient for this that the Member or their permanent employees are on the operating airline's waiting list. The required BenefitPoints will be deducted at the time of booking excess baggage.
With PartnerPlusBenefit, excess baggage bookings can be changed or cancelled free of charge up to one working day before the date of departure and during the opening hours of the ParnterPlusBenefit Service Center. BenefitPoints which have already been deducted for cancelled Excess Baggage bookings will be re-credited to the Member's BenefitPoint account. The original expiry date as specified in Section 3.5 will be restored for the re-credited BenefitPoints. BenefitPoints cannot be re-credited if a Excess Baggage booking is not cancelled within the specified time-limit.
In addition, the following provisions are applicable to Excess Baggage:
Each item of baggage may weigh maximum 45kg and must not exceed the max. dimensions of 158cm (width + height + depth). At certain airports, the maximum weight is limited to 32 kg per item of baggage. Details are available at the PartnerPlusBenefit Service Center (see Section 7).
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3.4.6.  Disbursement of BenefitPoints
If desired by the Member, BenefitPoints can also be disbursed to a corporate credit card specified in PartnerPlusBenefit. If the Member has selected the automatic credit card update function (see Section 3.2.6.1), the BenefitPoints can only be disbursed to one of the company credit cards used for the automatic credit card update. For disbursement of points, the Member must enter the required number of BenefitPoints to be redeemed on the programme page "Account/Redeem BenefitPoints/Cashback". For system-related reasons, BenefitPoints will only be disbursed in Euros time-delayed by one or two months. Disbursement can only be requested for sums exceeding at least EUR 100.
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3.4.7.  Lufthansa Worldshop
Points can also be redeemed for certain non-cash benefits, subject to availability. A catalogue of non-cash benefits can be found on www.partnerplusbenefit.com under “Account/Redeem BenfitPoints/WorldShop”.
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3.4.8.  Other Benefits
Other benefits, their conditions and further possible uses of BenefitPoints will be published separately in the PartnerPlusBenefit communications or can be found on www.partnerplusbenefit.com under “Account/Redeem BenefitPoints/Benefit Awards”. Furthermore all conditions of the special benefits are applied, which are communicated in the category “Benefit Awards”.
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3.4.9.  Benefits Requests
Benefits can be requested at the PartnerPlusBenefit Service Center (see Section 7) by the Member or on their behalf, stating the username.
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3.4.10.  Benefit Confirmations
Provided that the requested benefit is available, the request will be confirmed either in the Member's account mailbox on www.partnerplusbenefit.com or by e-mail. In their own interests, Members should immediately check that the content of the confirmation matches their request. The printout of the e-mail serves as confirmation of the booking and should – where applicable – be presented when redeeming the benefit (e.g. when departing on a Benefit Flight). The required BenefitPoints will be deducted when the confirmation is sent.
Benefit tickets will only be sent as paper documents if standard electronic storage as etix® is not possible. Benefit flight documents will remain valid for 12 months from the date of issue. The validity period of other award documents is specified in the respective PartnerPlusBenefit communications. Issued benefit documents cannot be transferred to third parties.
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3.5.  Lapse of BenefitPoints
BenefitPoints will remain valid for 36 months as of the date they are credited to the Member's Benefit account. The BenefitPoints will lapse on expiry of this deadline period. The date and number of BenefitPoints which are about to expire in the following three months will be shown separately in the Member's statement of account, which can be retrieved on the programme's Internet pages. Members will be responsible for informing themselves about the date and the number of points in the account about to expire in future. In addition, Lufthansa will inform the Member voluntarily via e-mail with regard to impending lapse of BenefotPoints and the number of BenefitPoints about to expire in the following three months.
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3.6.  Transfer of BenefitPoints
Bonus points and credits from programmes other than PartnerPlusBenefit cannot be converted into BenefitPoints or combined with these. The Benefit account and the BenefitPoints balance are not transferable to third parties. If the Member as defined under Section 2.1 is already a Member in the Lufthansa PartnerPlusBenefit bonus program, Star Alliance Company Plus or Swiss PartnerPlusBenefit outside Italy ("foreign program"), the Member cannot demand that the points collected in, or credited to, the foreign programme will be transferred to the Italian PartnerPlusBenefit bonus program. Lufthansa may, however, approve such transfer at the Member's request. In the event of transfer of a credit balance from a foreign program to the Italian PartnerPlusBenefit bonus programme, exactly the number of points in credit will be transferred. Utilization of the BenefitPoints is governed by the applicable provisions and points overviews in the Italian PartnerPlusBenefit programme.
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4.  Abuse
4.1.  Abusive Actions and their Consequences
Anyone who registers with PartnerPlusBenefit and/or acquires BenefitPoints and/or uses these although ineligible for membership (see Section 2.2), shall be deemed guilty of abuse. The same shall also apply to anyone who uses BenefitPoints which have been credited to the Benefit account although not acquired in accordance with the provisions pursuant to Section 3 of the present Terms. If benefits are requested by individuals other than those with entitlement in accordance with Section 3.4.9 and/or if the benefits are not used for the Member's commercial purposes (relating to eligible parties as determined under Section 2.1.1), for professional purposes (relating to eligible parties as determined under Section 2.1.2) or for fulfilment of the object (relating to eligible parties as determined under Section 2.1.3) (cf. Section 3.4.2), this shall also constitute abuse. The sale or redemption of benefits, offering of benefits for auction or passing on benefits to third parties in any other way is prohibited, unless such passing on has been expressly permitted under Section 3.4.1. Equally, arranging the purchase or sale of BenefitPoints or benefits, as well as availment of benefits or benefit documents without authorization is prohibited. All the cases mentioned in this paragraph will hereinafter be referred to as "abuse".
In the event of abuse for which the Member is responsible, Lufthansa or third parties authorized by Lufthansa will, on the one hand, reserve the right to freeze or reclaim benefits or to refuse to issue or redeem benefits, and, on the other hand, to deduct the unlawfully collected BenefitPoints from the Benefit account. Section 5 will remain unaffected. Similarly, the right to assert further claims against the Member, including claims for damages, shall remain unaffected.
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4.2.  Amount of Damages
In respect of the benefits "Benefit Flight", damages shall be equal to at least a sum in the amount of the rate or fare published for the route used (IATA Published Fare), the sum disbursed being reclaimed in the case of BenefitPoints which have already been disbursed as equivalent value in Euros. The Member reserves the right to prove that smaller losses or no losses have actually been incurred.
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5.  Termination
5.1.  Termination, Freeze, Exclusion from Membership
The Member may terminate the contractual relationship at any time effective at month-end (last day of current month) in accordance with Section 2.5, without observing any period of notice. The right to terminate the relationship without notice for good cause shall remain unaffected. Termination by Lufthansa shall only be possible on two weeks' notice effective at month-end (last day of current month), unless termination is without notice for good cause. Lufthansa may terminate membership without notice and may exclude Members from membership in the programme for good cause with future effect.
Good cause shall be shown to exist, in particular, if the Member has acted in serious breach of the present General Terms and Conditions, including the non-existence of one or more of the eligibility’s conditions set forth in article 2.1 above, of Lufthansa's or a PartnerPlusBenefit partner company's General Terms of Carriage, or of any other PartnerPlusBenefit regulations specified in the programme documents or PartnerPlusBenefit communications. The same shall also apply in cases of abuse pursuant to Section 4, as well as in the event of significant misrepresentations and harassment or harmful conduct towards employees or passengers of Lufthansa or a partner company. The same shall also apply in the event of non-compliance with instructions by personnel, especially on board and in lounges. Further-reaching claims (including without limitation, claims for damages) shall remain unaffected. In these referenced cases, Lufthansa shall also be entitled to freeze the Member's account. This authority to freeze shall also apply if there is objective reason to suspect good cause, in which case, the account may be frozen for the period necessary to permit reasonable investigation of the circumstances. The Member shall not be entitled to assert any claims on account of such freezing. Renewed membership in PartnerPlusBenefit will not be permitted subsequent to termination by Lufthansa. The present General Terms and Conditions shall continue to apply during wind-up of the relationship following termination.
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5.2.  Validity of BenefitPoints in the Event of Termination
In the event of ordinary termination by the Member or Lufthansa, the BenefitPoints shall remain valid for a period of six months following receipt of notice of termination, unless they lapse earlier in accordance with Section 2.5. If the relationship is justly terminated without notice by Lufthansa in accordance with Section 5.1, the BenefitPoints will lapse when the Member receives the declaration of termination.
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5.3.  End of Programme
The PartnerPlusBenefit corporate bonus programme is a voluntary Lufthansa service. Admission to membership in PartnerPlusBenefit for a certain period of time will not create entitlement to renewed membership at a later date.
Lufthansa reserves the right to end the PartnerPlusBenefit programme or to replace it by a different programme at any time subject to prior announcement via the PartnerPlusBenefit website. Subject to a special arrangement in the replacement programme, both cases shall constitute termination by Lufthansa.
Lufthansa reserves the right to end the PartnerPlusBenefit programme or to replace it by a different programme at any time subject to prior announcement via the PartnerPlusBenefit website. Subject to a special arrangement in the replacement programme, both cases shall constitute termination by Lufthansa.
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6.  Miscellaneous
6.1.  Taxes, Fees
All taxes (e.g. airport taxes), fees (e.g. security fees), public charges and other surcharges associated with the granting or availment of awards (e.g. Benefit Flights) shall be borne by the Member and must be settled by credit card. However, taxes and fees for international flights, operated and marketd by Lufthansa, Austrian Airlines, SWISS, Brussels Airlines, Germanwings and Eurowings can also be paid for by redeeming BenefitPoints. The required amount of BenefitPoints will be calculated by the PartnerPlus Benefit Service Center based on a fixed point value and the respective route individually for each flight.
In case of a (partial) refund, the respective taxes and fees will also be refunded in the same form of payment that was used, i.e. if used BenefitPoints, then the equivalent amount shall be re-credited to the account.
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6.2.  Bookings via travel agencies
For all bookings carried out by travel agencies, the Member covenants that it will not refuse permission that its authorised travel agencies give their consent to the BSP so that the BSP is allowed to forward BSP turnover figures (cost for tickets) to Lufthansa. The Member shall not prohibit its authorised travel agencies from forwarding information in relation to all of the Member’s single bookings carried out by its authorised travel agencies to Lufthansa in aggregated form, and that Lufthansa shall be allowed to analyse this data per travel agency. This data does not contain personal data, but solely the total of general booking information in aggregated form (MIDT data). The Member shall not prohibit its authorized travel agency from entering into an agreement with the operator of a computer reservation system necessary to transfer such data.
In case the Member itself holds a IATA ID, the Member shall allow the BSP (AISP e.V.) to transfer the Member’s total BSP turnover figures to Lufthansa. Lufthansa shall have the right to analyse this data per IATA ID. If the Member also holds an Office ID, it shall transfer information of all reservations to Lufthansa in an aggregated form on a monthly basis. The Member shall enter into an agreement with the operator of the computer reservation system necessary for this purpose and prove the existence of this agreement to Lufthansa.
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6.3.  Liability
Subject to the provisions under Section 2.4, the following shall apply relating to losses caused by Lufthansa, a partner company or their respective vicarious agents, incurred by Members in connection with their membership. Liability shall be unlimited in cases of wilful intent or gross negligence and if guarantee is shown to exist. In cases of slight negligence, liability for loss of life, bodily injury or damage to health shall equally be unlimited. If material contractual duties are breached through slight negligence, liability shall be limited in amount to the foreseeable, typical loss for property damage and financial loss attributable to such breach. A material duty shall be deemed a duty that must be complied with in order to permit proper performance of the contract in the first place, breach of which putting attainment of the contractual purpose at risk and compliance with which the Member being regularly able to rely on. All further-reaching liability for damages shall be excluded, except for claims based on product liability law.
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6.4.  Data Privacy Protection
Personal and company data associated with membership in PartnerPlusBenefit will be recorded and processed in accordance with the applicable data privacy protection regulations and will only be used for purposes associated with implementation of the PartnerPlusBenefit programme. Where necessary for the conclusion or handling of contracts and services by Lufthansa, personal data relating to the Member and/or their employees may be transmitted to service providers and/or other third parties.
The Member warrants that all the requirements imposed by the regulations concerning data privacy protection have been met so that the personal data of the Member's employees can be recorded, processed and used by Lufthansa in conjunction with PartnerPlusBenefit (in particular by obtaining the valid consent of the employees concerned).
Further details can be found on www.partnerplusbenefit.com in the section “Data Protection” in our declaration on data protection.
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6.5.  Loss of the Username and Password
Loss of the username and password, as well as their transfer to third parties must be reported immediately to the PartnerPlusBenefit Service Center (see Section 7).
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6.6.  Amendments
Lufthansa is entitled to amend minor provisions of the present General Terms and Conditions at any time and without stating grounds, provided that such amendment does not lead to changes in the contractual structure as a whole. Major provisions include, in particular, provisions concerning the system of collecting and redeeming BenefitPoints, as well as the term and termination of the contract.
In addition, Lufthansa is entitled to modify or supplement the present General Terms and Conditions where necessary in order to eliminate difficulties in executing the PartnerPlusBenefit programme due to loopholes which have arisen following registration by the Member. This may be the case, in particular, if a court of law declares that one or more of the provisions of the present General Terms and Conditions are invalid.
The amended General Terms and Conditions will be sent to the Member by e-mail at least six weeks prior to their coming into force. The amendments will be deemed to have been accepted if the Member does not object to them in writing. Such objection must be received within six weeks of receiving the amended General Terms and Conditions. Lufthansa will draw the Member's attention to their right to object and the significance of the six-week period of notice in notifying the Member of the amended General Terms and Conditions. If Members exercise their right to object, the changes desired by Lufthansa will be deemed to have been rejected. In this case, membership will continue without the proposed changes. The right of both contracting parties to terminate the contractual relationship in accordance with Section 5.1 shall remain unaffected.
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6.7.  Transfer of Rights to Third Parties
Rights under the present agreement may not be assigned or otherwise transferred to third parties.
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6.8.  Applicable Law, Jurisdiction, Binding Version of Contract
German law shall apply exclusively. Insofar as the Member is a merchant (Kaufmann), a legal person under public law or a special public law fund, Frankfurt am Main, Germany, shall be agreed as the exclusive venue for jurisdiction of all claims arising from and in connection with the Lufthansa PartnerPlusBenefit corporate bonus programme.
Only the Italian version of the present General Terms and Conditions shall be binding upon the contracting parties (particularly with regard to the legal interpretation of particular provisions of the present General Terms and Conditions). The present English version is provided for information purposes only.
The Italian version of the present General Terms and Conditions can be retrieved under www.partnerplusbenefit.com (Europe/Italy)
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6.9.  Severability Clause
If any of the clauses of the above provisions should be invalid, in whole or in part, this shall not affect the validity of the remaining clauses. The invalid clause shall be deemed to have been replaced by a clause which, customarily, reflects to the greatest possible extent, in legally effective terms, the economic purpose and intent of the invalid clause. The same shall be applicable in the event of possible regulatory gaps.
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7.  Contact – PartnerPlusBenefit Service Center
The PartnerPlusBenefit Service Center will be available from Monday to Friday, from 10.00 a.m. to 6.00 p.m. for all queries, wishes or complaints in connection with PartnerPlusBenefit on +39 02 58372355.
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