VIP Services in Frankfurt Airport

More comfort at Frankfurt Airport: VIP services

Redeem your BenefitPoints to make the most of the numerous VIP services at Frankfurt Airport, for example welcoming passengers directly at the aircraft, reception at the gate, transfer to the VIP Lounge, access to the VIP Lounge, and completion of all formalities such as check-in, passport control and security. You, your colleagues or business partners can enjoy outstanding comfort – before departure, on arrival or even on a stopover.

Book your desired VIP service easily by emailing our Service Center Team.
Germany: Lufthansa Group PartnerPlusBenefit
Austria: Lufthansa Group PartnerPlusBenefit
Slovakia: Lufthansa Group PartnerPlusBenefit SK
Switzerland: Lufthansa Group PartnerPlusBenefit


Please include the following information:
    • Your PartnerPlusBenefit company name
    • Your contract number
    • Name of passenger
    • Email address of passenger
    • Telephone or mobile number of passenger
    • Passenger's Miles & More status (if available)
    • Flight number and date
    • Booking reference / file key
    • Number of passengers (please note that extra costs may apply for additional passengers)
    • VIP service required
    • Preferred language
Advance booking periods:
    • In the case of VIP services, an advance booking period of 2 working days (Mon. – Fri.) before departure applies.
    • Please note the opening times of the PartnerPlusBenefit Service Center.
Booking confirmation and payment:
    • You will receive a booking confirmation by email, if the VIP service is available.
    • On booking successfully, the required BenefitPoints will be deducted from your account automatically.
Information on the VIP services:
    • VIP services can only be booked in conjunction with a Lufthansa-operated flight.
    • The VIP service is issued in the name of the passenger and is not transferable.
    • VIP services are available in German and English.
Cancellation and rebooking:
    • Cancellations and rebookings are possible – in accordance with Fraport's general terms and conditions.
    • Some possible charges are to be paid directly to Fraport and cannot be paid for with BenefitPoints.
    • BenefitPoints can be refunded via the PartnerPlusBenefit Service Center on production of the appropriate confirmation.
An offer provided by Fraport, our contract partner
    • The VIP services are offered by Fraport.
    • The services on offer may be altered at any time without specifying reasons.
    • Lufthansa is not responsible for these offers.
    • Please contact our PartnerPlusBenefit Service Center if you have any questions about the services offered on the day of departure.

BenefitPoints
Overview of the VIP Services
Fraport VIP Service 32,400
Fraport VIP Service includes:

For Departures
a) Arrival of cars at Gate 13, reservation of chargeable parking spaces following prior notification of exact number of cars.
b) Reception of guests and transfer to VIP lounge.
c) Stay in VIP lounge, on request with food from a restaurant - additional costs apply.
d) Performance of all formalities such as check-in, baggage handling at/with the respective airline, emigration and customs formalities.
e) Transfer of guests from the VIP lounge to the gate/plane.

For Arrivals
a) Reception of the arriving passengers right at the plane.
b) Transfer of guests to the VIP lounge at Gate 13. Handling of immigration formalities (presentation of passports to the border police). Ploease note: Travellers are required to remain in the lounge until cleared by the border police.
c) Transfer of the luggage to the waiting cars by the Fraport baggage service.

For Transit Passengers
a) Welcoming of the arriving passengers right at the plane.
b) Handling of immigration/emigration formalities.
c) On request, catering from a restaurant can be provided at additional costs.
d) Handling of the formalities for the continuing flight with the relevant airline.
e) Transfer of guests from the VIP lounge to the gate/plane.

The costs mentioned above apply for one passenger only. For each additional passenger a fee of 19.800 BenefitPoints applies.
Airline Partners
Benefit Partners