Data protection declaration

I. Information on data protection

Personal particulars which are recorded when visiting our website ( are processed in accordance with statutory German regulations. In all other respects, our data protection policy is governed by the provisions of the data protection manual of the Lufthansa Group.

Our website may contain links to other providers' websites which are not covered by this data protection declaration.

As the party responsible for the PartnerPlusBenefit programme, Deutsche Lufthansa AG respects your privacy and personality rights.

II. Collection and processing of personal data

a) Storage of IP addresses
When you visit our website, our web servers routinely save the IP address of your Internet service-provider, the website from which you have come to us, the pages visited on our website and the date and duration of your visit. The browser type and version, the operating system, the volume of data transmitted and a status quantity relating to the successful call are also saved. These data are evaluated in anonymized form in order to make our website more user-friendly, as well as to locate and remedy errors more quickly and manage our server capacities.

b) Use of cookies
PartnerPlusBenefit uses cookies in order to track visitors' preferences and optimize the design of the website accordingly.

c) Collection of other data
Personal data are only processed additionally if you have disclosed these to us voluntarily for execution of the PartnerPlusBenefit programme.

III. Use and disclosure of personal data and restriction of use

a) Use to improve our offering
PartnerPlusBenefit processes and uses your personal data for service purposes within the website; in other words, to provide an offering tailored to your needs and/or to make repetitive inputs unnecessary or to limit these to no more than the extent necessary.

b) Contract execution
Insofar as you have provided personal data, we only use such data in order to reply to your enquiries, for processing the contracts concluded with you and for technical administration purposes.

c) Disclosure to third parties
The data which you have provided may be sent to third parties insofar as this is necessary for the purpose of concluding or processing contracts by PartnerPlusBenefit.

d) Disclosure to public authorities
Personal data are only collected and transmitted to state institutions or public authorities to the extent permitted by the legal regulations in force.

IV. Option right

We would like to use your data to inform you of our offerings and services, as well as those of our partners and to request your opinion of these if applicable. You yourself decide whether you wish to receive such information from us. If you do not wish to receive further information, you can specify this at any time in your profile with PartnerPlusBenefit.

V. Data security

PartnerPlusBenefit uses technical and organizational security measures to protect the personal data which we administer against accidental or wilful manipulation, loss, destruction or unauthorized access.

Our security measures are continuously improved in accordance with technological progress.

Data are encrypted for transmission (Secure Socket Layer -SSL). We cannot warrant total data security when communicating by e-mail and therefore recommend that confidential information be sent by surface mail. If we receive an e-mail from you, we assume that we are also entitled to reply by e-mail.

VI. Right to information

On request, our Group's data protection officer will inform you whether and if so, which personal particulars concerning you have been saved in our systems.

Should incorrect information have been saved despite our efforts to ensure that data are correct and up-to-date, we will correct the information at your request.

VII. Enforcement of and compliance with these data protection declarations

PartnerPlusBenefit undertakes to comply with the aforementioned points concerning data protection as set out above.

If you have any queries with regard to the processing of your personal particulars, please contact our Group's data protection officer. She and her team are also at your disposal if you require information or have a suggestion or complaint.

Lufthansa Group – Data protection officer

Dr. Barbara Kirchberg-Lennartz
Deutsche Lufthansa AG
60549 Frankfurt
Airline Partners
Benefit Partners