Membership Conditions (Ts&Cs)

Membership of the PartnerPlusBenefit Programme is subject to the following conditions:
Membership Conditions Print Version (Ts&Cs)
09.07.2019
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1.  Participation Terms
The PartnerPlusBenefit corporate bonus programme rewards your loyalty as a corporate client. On all business flights, you will collect BenefitsPoints which can be redeemed in return for attractive awards. Deutsche Lufthansa Aktiengesellschaft ("Lufthansa") is your contractual partner and issuer of PartnerPlusBenefit. Members of the PartnerPlusBenefit bonus programme will receive BenefitPoints from Lufthansa and partner airlines, which can be redeemed in return for certain awards in accordance with the present Participation Terms. If you also participate in the Miles & More frequent traveller programme, you can also collect miles for Miles & More on your flights at the same time.
Collection and redemption of BenefitPoints, as well as implementation of PartnerPlusBenefit in general, will be governed by the terms set out below. Special provisions can be found in the PartnerPlusBenefit communications (e.g. newsletter, Internet pages viewed on www.partnerplusbenefit.com).
PartnerPlusBenefit corporate bonus programme is a voluntary Lufthansa service.
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2.  Participation
2.1.  Eligibility
The following parties are eligible to participate in the Lufthansa PartnerPlusBenefit corporate bonus programme.
2.1.1.
All business establishments, i.e. natural or legal persons (PO) and partnerships that are permanently engaged in commercial activities and that purchase flight tickets for their commercial activities;
2.1.2.
Law firms and tax consulting firms, medical practices and other self-employed professionals (e.g. architects, management consultants, engineering offices), to the extent that their business establishment has been set up on an active and permanent basis and who purchase flight tickets for purposes associated with their professional activities; and
2.1.3.
Registered associations or associations with legal capacity and corporate bodies - including without limitation, associations, chambers, churches and political parties - to the extent that they purchase flight tickets for the fulfilment of their purpose, unless contrary to Section 2.2.
All parties eligible to participate in the programme will hereinafter be referred to as "Members".
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2.2.  Ineligibility
The following parties are not eligible to participate in the Lufthansa PartnerPlusBenefit corporate bonus programme:
2.2.1
The parties specified in Section 2.1, to the extent that they are acting as private individuals, i.e. for purposes that are attributable neither to their commercial nor to their self-employed professional function
2.2.2
The parties specified in Section 2.1, if they are already participating in other corporate promotion programmes or incentive models offered by Lufthansa, or have been offered the chance to participate in a corporate promotion programme or incentive model but have declined such offer, unless their participation has been expressly approved in writing by Lufthansa.
2.2.3
The parties specified in Section 2.1, if an affiliated company as defined under Section 15 of the German Stock Corporation Act (AktG) (including without limitation, a majority shareholder company) is already participating in other corporate promotion programmes or incentive models offered by Lufthansa, or has been offered the chance to participate in a corporate promotion programme or incentive model but has declined such offer, unless their participation has been expressly approved in writing by Lufthansa.
2.2.4
The parties specified in Section 2.1 insofar as they offer to purchase flight tickets as a service or to arrange the purchase of flight tickets - regardless of whether or not they receive a remumeration for their service -, including without limitation, travel agencies (in particular IATA and non-IATA travel agencies, consolidators), tour operators, persons acting as purchasing agents for various companies and other tour organizers (in particular companies providing supporting services, for example, within the framework of exchange programs, and cruise companies
2.2.5
Partnerships which have been set up for the purpose of acquiring BenefitPoints.
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2.3.  Commencement of Participation and Conclusion of the Contract
Eligible parties may only participate in the programme after full registration for participation on the Lufthansa PartnerPlusBenefit website (www.partnerplusbenefit.com). The registering company, represented by the authorized contact person, declares that all information provided during the registration process (company name, contact name, trade register number (if available) street and number as well as postal code and town) are true and complete. The respective person signing up on behalf of the company furthermore declares that she or he is entitled and authorized to sign and represent above mentioned company in context of this programme. By registering the company for the PartnerPlusBenefit programme, the contact person confirms that the Terms and Conditions applicable to the PartnerPlusBenefit Programme have been read, understood and accepted.

The company moreover confirms that the binding criteria for participation mentioned under the Terms and Conditions point 2.1. are met and that the company is among those, eligible to participate in the programme. In case the company does not meet the required criteria, an appropriate legal basis for pursuing the registration process and to conclude a contract with the PartnerPlusBenefit programme is not given. With its registration, above mentioned company declares as legally binding that neither the company itself nor one of its affiliated companies (especially a majority shareholder company) are already participating in other corporate promotion programmes or incentive models offered by Lufthansa German Airlines in the respective market. Furthermore, above mentioned company declares as legally binding that the nominated payment card for point crediting and for debits of taxes, fees and surcharges for award flights is subject to Lufhansa German Airlines’ unrestricted right of disposal and free from rights of third parties. At all times, the company has to ensure that fraud of any kind is conscientiously prevented. For the purpose of preventing such fraud, the company guarantees that no unauthorized third party has access to the company’s Benefit account (respectively unauthorized access to user name, password and PIN).

Lufthansa German Airlines explicitly reserves the right to verify all necessary information provided by the company. The positive result of the verification of above required criteria represents a mandatory precondition regarding the effective conclusion of the contract to participate in the PartnerPlusBenefit programme. Even if the company meets all necessary requirements, the final approval by Lufthansa German Airlines is to be considered as the mandatory and decisive prerequisite for the contract. There is no legal entitlement to participate in the programme. After registering via the Internet, a BenefitPoint account will be set up for the Member; the BenefitPoints collected by all the Member's employees will be credited to this account. The registration date will automatically be set to the first of the current month. After successful registration, the Member will receive an e-mail confirming registration and an initial password for log-in to the BenefitPoint account.

The contract concerning participation in the PartnerPlusBenefit corporate bonus programme will come into effect once the party is successfully registered, the provided registration details regarding information on the company as well as on the contact person have been verified and approved by Lufthansa German Airlines and the company has successfully logged-in into the BenefitPoint account on www.partnerplusbenefit.de for the first time. Once all these requirements are fulfilled the party can start to collect BenefitPoints.
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2.4.  Password and PIN
At registration for the programme, the Member will be sent a password for personal identification (e.g. in order to request awards and to view the online account balance). For additional security when booking awards, the Member can also set up a personal PIN on www.partnerplusbenefit.com. To prevent abuse, the Member must ensure that the password and PIN remain unknown to unauthorized third parties. If abuse is suspected, PartnerPlusBenefit Service Center (see Section 7) must be notified immediately. If notification is culpably omitted or delayed, Lufthansa's liability for losses incurred until such notification is received shall be limited to cases of wilful intent and gross negligence. In cases of slight negligence, liability for loss of life, injury to limb or health shall be unlimited. In the event of slightly negligent breach of material contractual duties, liability shall be limited to property and financial losses typically attributable to such negligence in the amount of the foreseeable, typically occurring losses. Material duties shall be defined as such duties that must be complied with in the first place in order to permit correct performance of the contract, breach of which being detrimental to achievement of the contractual purpose, and compliance with which the Member being generally able to rely on. All further liability for damages shall be excluded, except for claims based on product liability law. The same shall also be applicable with regard to liability of vicarious agents, taking into account the Member's possible contributory negligence.
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2.5.  End of Participation
In order to end participation in Partner Plus Benefit corporate bonus program, the Member must log in into the PartnerPlusBenefit account on www.partnerplusbenefit.com with their password and then deregister from further participation via the "Resign” button on the T&C page of the program. Participation in PartnerPlusBenefit corporate bonus program can only be cancelled with effect as at the end of the month. If Membership is cancelled in the course of a month, the date of deregistration ("deregistration date") will automatically be set at the last day of the current month.
If Membership is cancelled, the Member will be entitled to redeem hitherto collected BenefitPoints for up to six months subsequent to the deregistration date. For this purpose, deregistered Members will continue to be granted access to their BenefitPoint accounts during the relevant period. Subsequent to expiration of the six-month period all BenefitPoints not yet redeemed will lapse. Furthermore, the username will no longer be able to be used for new registration with PartnerPlusBenefit.
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2.6.  Term of Participation
Participation in PartnerPlusBenefit may generally continue for an indefinite term - subject to the conditions stipulated in Section 5, notably, termination by Lufthansa of the program as specified in Section 5.3. If a Member has still not logged in into the PartnerPlusBenefit account on www.partnerplusbenefit.com 12 months after registration with PartnerPlusBenefit and receipt of their password, Lufthansa will be entitled to cancel the Member's participation in PartnerPlusBenefit corporate bonus programme after informing the Member accordingly by e-mail at the address specified by the Member at registration. Participation will not be cancelled by Lufthansa if, within four weeks of receiving the aforementioned notification from Lufthansa, the Member logs in into their PartnerPlusBenefit account under www.partnerplusbenefit.com.
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3.  BenefitPoints
3.1.  General
BenefitPoint is the calculation unit in the PartnerPlusBenefit programme. Acquisition (also called "collection") and redemption will be determined in accordance with the following provisions:
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3.2.  Collection of BenefitPoints
BenefitPoints can only be collected after the Member has logged in under www.partnerplusbenefit.com with the password provided subsequent to registration into their PartnerPlusBenefit account.
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3.2.1.  Business Flights
A Member or their permanent employees will generally only be able to acquire BenefitPoints if the flight in each case is for business purposes. This means that the Member or their permanent employees will only be able to collect BenefitPoints if the flight in each case is taken by the following parties:
A party eligible under Section 2.1.1 in exercise of its commercial function
A party eligible under Section 2.1.2 in exercise of its self-employed function
Flights taken by third parties, especially individuals who are not permanent employees of the Member, do not qualify for acquisition of BenefitPoints.
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3.2.2.  Tickets Purchased in Central European Region.
BenefitPoints can only be collected for flights whose tickets have been purchased in the Central European Region (Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Hungary, Moldova, Macedonia, Montenegro, Romania, Serbia and Slovenia). A ticket is considered purchased in the Central European Region if its place of issue is located in the territory of the countries in the Central European Region or on the Internet via www.lufthansa.com, stating a billing address in the Central European Region.
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3.2.3.  Flights with Lufthansa, Lufthansa Private Jet and PartnerPlusBenefit partner airlines
BenefitPoints can only be collected for flights with Lufthansa aircraft or aircraft operated by the respective PartnerPlusBenefit partner airlines (Air Canada, Air China, All Nippon Airways, Austrian Airlines Group, Brussels Airlines, Eurowings (incl. Germanwings), LOT Polish Airlines, Swiss International Air Lines, United Airlines and the members of Lufthansa Regional on selected routes) and identified by Lufthansa flight numbers or flight numbers of the applicable PartnerPlusBenefit partner airlines. On LOT flights BenefitPoints can only be collected if the ticket contains the PPB company ID (as PPB OSI element or PPB tour code) or if the customers enter the ticket number manually via the ticket entry function. BenefitPoints will be credited to the PartnerPlusBenefit Point account for each flight segment actually travelled on a fully-paid regular flight, subject to the arrangements under Section 3.2.5 (low-cost booking classes and special rates and terms). A flight segment is deemed to have been travelled if the Member has actually been carried from their point of departure to their destination.
In addition to Lufthansa, the following airlines currently participate in the PartnerPlusBenefit corporate bonus programme: Air Canada, Air China, All Nippon Airways, Austrian Airlines Group, Brussels Airlines, Eurowings (incl. Germanwings), LOT Polish Airlines, Swiss International Air Lines, United Airlines and the members of Lufthansa Regional on selected routes. The current PartnerPlusBenefit partner airlines are retrievable on www.partnerplusbenefit.com.
Airline CodeAirline
ACAir Canada
includingAir Canada Rouge
Air Canada Express
CAAir China
NHAll Nippon Airways
OSAustrian Airlines Group
SNBrussels Airlines
EWEurowings
including
4UGermanwings
LOLOT Polish Airlines
LHLufthansa
including
Lufthansa Reginal
ENAir Dolomiti
IQAugsburg Airways
C3Contact Air
CLLufthansa CityLine
LXSwiss International Air Lines
UAUnited Airlines
The number of BenefitPoints accrued per route depends, notably, on the booking class in each case and is stated by Lufthansa and the PartnerPlusBenefit partner airlines. The respective number of BenefitPoints that can be accrued per route and booking class is determined by the BenefitPoints collection overview applicable at the time of booking, retrievable on www.partnerplusbenefit.com. Lufthansa Private Jet customers will receive 4,000 points one-way on all Lufthansa Private Jet flights.
On Eurowings (incl. Germanwings) flights BenefitPoints can be collected if the ticket is booked via a central reservation system (e.g. via travel agency, Lufthansa Service Center or Ticket Counter) and issued on a Lufthansa document (220 ticket stock), Air Canada document (014 ticket stock), Austrian Airlines document (257 ticket stock), Brussels Airlines document (082 ticket stock), Swiss International Air Lines document (724 ticket stock) and United Airlines document (016 ticket stock) and all flights booked and issued via eurowings.com (=germanwings.com) if the PartnerPlusBenefit contract number will be entered during the booking process. Due to technical reasons all other tickets which are booked and issued in a different way cannot be incentivised.
On Air China flights BenefitPoints can only be collected on routes DE ↔ CN, EU1* ↔ CN , EU2* ↔ CN.
EU1* = Austria, Belgium, Croatia, Czech Republic, France, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Switzerland, United Kingdom
EU2* = Albania, Belarus, Bosnia-Herzegovina, Bulgaria, Cyprus, Estonia, Greece, Latvia, Lithuania, FYR Macedonia, Malta, Moldavia, Montenegro, Portugal, Romania, Serbia, Spain


BenefitPoints can currently be collected in the following booking classes:
First Class Business Class Business Low Economy Premium Economy Class Economy Low Economy Promo
Lufthansa / LH A, F C, J D, P, Z E, G, N B, M, U, Y H, Q, S, V, W K, L, T
Air Canada / AC C, J D, P, Z E, N, O B, M, U, Y G, H, Q, S, V, W A, K, L, T
Air China / CA A, F C, J D, R, Z E, G B, M, Y H, Q, U, V, W L, S, T
All Nippon Airways / NH A, F C, J D, P, Z E, G B, Y H, M, Q, S, U, V, W
Austrian Airlines / OS C, J D, P, Z E, G, N B, M, U, Y H, Q, S, V, W K, L, T
Brussels Airlines / SN C, J D, P, Z E, G, N B, M, Y H, Q, U, V A, F, K, L, S, T, W
Eurowings / EW J D E, N B, I, Y H, M G, K, L, Q, S, T, W, X
LOT Polish Airlines / LO C D, Z A, P B, M, Y E, H, K, Q, T L, S, V, W
Swiss International Air Lines / LX A, F C, J D, P, Z B, M, U, Y G, H, Q, S, V, W E, K, L, T
United Airlines / UA C, J D, P, Z A, O, R B, M, U, Y H, Q, S, V, W K, L, T
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3.2.4.  Other BenefitPoints Collection Options
Other BenefitPoints collection options and their conditions will be published separately in PartnerPlusBenefit communications. Special limited-term offers do not create any continuation entitlement against Lufthansa.
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3.2.5.  Exclusion of BenefitPoints Collection
BenefitPoints cannot be collected in the following low-cost booking classes and on the following routes:
No points collectable on booking classes No points collectable on routes
Lufthansa / LH I, O, R, X
Air Canada / AC F, I, R, X
Air China / CA I, K, N, O, P, X CN - CN
All Nippon Airways / NH I, K, L, N, O, R, T, X JP - JP
Austrian Airlines / OS A, F, I, O, R, X
Brussels Airlines / SN I, O, R, X
Eurowings / EW A, C, F, O, P, R, U, V, Z
LOT Polish Airlines / LO F, G, I, J, N, O, R, U, X
Swiss International Air Lines / LX I, N, O, R, X
United Airlines / UA E, F, G, I, N, X US - US
In addition to the above-mentioned booking classes, collection of BenefitPoints is also ruled out for flights at industry discount rates (ID, IP, AD, GE, UD, DG, PEPs etc.), as well as for certain special rates, award services, child and youth fares, free flights, upgrades and services for which Members receive benefits from other Lufthansa promotional programmes or incentive models like for example, PartnerPlusProgress.
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3.2.6.  Capture of Routes Flown
3.2.6.1.  Automatic Capture via Storage of Credit-/Payment Card Details
BenefitPoints are automatically credited to the BenefitPoint account if credit-/payment card numbers, which have been initially stored for the capture of flights in PartnerPlusBenefit, are used to pay for flights (in accordance with Section 3.2.3). Exception for All Nippon Airways, automatic crediting tickets on the PartnerPlusBenefit account is possible only via AirPlus credit card. Credit-/payment card numbers are stored and used exclusively for the purpose of capturing flights to credit BenefitPoints.
Lufthansa will credit 500 BenefitPoints to new PartnerPlusBenefit members on the Member's PartnerPlusBenefit account.
500 BenefitPoints will be credited to the Member's PartnerPlusBenefit account when credit card data is entered into PartnerPlusBenefit for the first time. There will be no further bonus for subsequent credit card entries.
The Member must enter all credit card details once in the PartnerPlusBenefit programme under "BenefitPoint account / Payment Card / Payment Card Upload"; they must also be updated there if credit card numbers change. If individual credit card numbers are no longer used to capture flights within the framework of PartnerPlusBenefit, the credit card numbers concerned can only be deleted from PartnerPlusBenefits at month-end. If a credit card number is deleted from PartnerPlusBenefit in the course of a month, all BenefitPoints for flights booked via this credit card and actually flown will be credited to the PartnerPlusBenefit account up to the last day of that month.
The credit card number can be entered in the PartnerPlusBenefit programme for up to a maximum of 12 months subsequent to the date of flight occurrence. The number of BenefitPoints per route will be in accordance with the Points collection list (see Section 3.2.3) applicable at the time of flying the route, in each case. BenefitPoints will generally be credited to the Member's account approx. 10-12 weeks subsequent to the date of flight occurrence, provided the credit card details have been stored in PartnerPlusBenefit. If the ticket in question was issued by a non-PartnerPlusBenefit partner airline, the PartnerPlusBenefit partner airline coupon contained in the ticket must be entered under the heading "BenefitPoint Account / Ticket data / Entry of ticket numbers". The precondition for points collection is that the flight date is subsequent to the date of PartnerPlusBenefit registration.
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3.2.6.2.  Manual Capture via Ticket Number Entry
If no credit card details have been stored in PartnerPlusBenefit, for capture of flight details the ticket numbers must be entered manually into the PartnerPlusBenefit account under the heading "BenefitPoint account / Ticket data / Entry of ticket numbers". They can be entered by the Member at any time over a period of 12 months as of the date of flight occurrence simply by entering the ticket number(s) under "Ticket upload". The number of BenefitPoints per route in each case will be in accordance with the Points Collection list applicable at the time of flying the route concerned (see Section 3.2.3). BenefitPoints will generally be credited to the BenefitPoint account approx. 10-12 weeks after the date of manual capture on the programme page. The precondition for crediting BenefitPoints is that the flight date in each case is subsequent to the date of registration in PartnerPlusBenefit.
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3.2.6.3.  Capture of ticket data by means of a Company ID (OSI or TC tracking)
Eligible tickets issued via a travel agency can also be captured by means of entering an Other Service Information (OSI) or a Tour Code (TC) element. OSI and TC tracking is currently only available for capturing tickets issued and flown on Air Canada, Air China, Austrian Airlines, Brussels Airlines, Eurowings, Lufthansa, Swiss International Air Lines, LOT Polish Airlines. In addition OSI tracking is available on All Nippon Airways and United Airlines. Please contact your PartnerPlusBenefit Service Center for more information.
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3.2.6.4.  Automatic capture of BenefitPoints for online-bookings initiated on www.partnerplusbenefit.com
After successful login on www.partnerplusbenefit.com, online bookings initiated via www.partnerplusbenefit.com are automatically captured in the PartnerPlusBenefit account. The number of BenefitPoints will be credited automatically in accordance to Section 3.2.3. approx. 6-8 weeeks after date of the flight. The successful capture of the online booking will be visible in the online booking confirmation.
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3.3.  BenefitPoint Account
Credited BenefitPoints will be shown on the Member's PartnerPlusBenefit account. Lufthansa will inform the Member by e-mail of points crediting. Complaints about the current points account must be filed within five weeks after receipt of such e-mail. Subsequent to expiration of this time-limit, the balance of account will be deemed accepted by the Member. Attention will be specifically drawn to this in the e-mail notifying about the PartnerPlusBenefit account.
The current BenefitPoint balance is retrievable on the programme's website under www.partnerplusbenefit.com by means of the personal username and password. If the PartnerPlusBenefit point balance is not retrieved, the Member will be reminded three months later by e-mail.
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3.4.  Redemption of BenefitPoints
3.4.1.  General
BenefitPoints can generally be redeemed in return for awards provided the PartnerPlusBenefit account shows a corresponding balance in accordance with the following provisions.
The availability of awards may vary depending on the date, season and destination. Individual awards may not be available at certain times. The awards offered at a given time and any special applicable provisions will be posted in the applicable awards list, retrievable on www.partnerplusbenefit.com under “BenefitPoint account / Redeem points”. Awards cannot be combined with certain services at reduced rates (in accordance with Section 3.2.5).
The Member will be free to have awards issued for itself or at its discretion for any of its permanent employees . Lufthansa also permits Members to redeem PartnerPlusBenefit points at certain, obligatorily selected PartnerPlusBenefit partner airlines and partner companies. Lufthansa will have no direct influence on such companies. Lufthansa will therefore not be responsible for the unrestricted availability of services, such as flights, and proper performance of the contract insofar as BenefitPoints are redeemed with partner companies. The general terms and conditions of business of the respective partner companies will be applicable.
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3.4.2.  Redeeming BenefitPoints for Business Purposes
Awards obtained in exchange for BenefitPoints must be used exclusively for business purposes. This means that a Member may only redeem BenefitPoints in return for awards if the award in question is used by the following:
A party eligible itself under Section 2.1.1 or by the party's permanent employees in exercise of the Member's commercial function
A party eligible itself under Section 2.1.2 or by the Member's permanent employees in exercise of the Member's function
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3.4.3.  BenefitFreeFlights
BenefitPoints can also be used for free flights with Lufthansa and PartnerPlusBenefit partner airlines specified under www.partnerplusbenefit.com. Separate BenefitPoints must be expended for each flight segment: A free return flight will require twice the number of points.
Free flights with Lufthansa and the PartnerPlusBenefit partner airlines can be booked in the following booking classes:
Booking class
First Class
Booking class
Business Class
Booking class Premium Economy Class Booking class
Economy Class
Air Canada / AC I X
Eurowings / EW P U
LOT Polish Airlines / LO I X
Austrian Airlines / OS I R X
All Nippon Airways / NH I X
Brussels Airlines / SN I X
Lufthansa / LH O I R X
Swiss International Air Lines / LX O I X
United Airlines / UA I X
Air China / CA O I X
The booking classes listed in the table will only be available for certain selected routes and at certain times. If the specified booking classes are not available for certain flight connections, acquisition of BenefitFreeFlights for these connections will be ruled out. The required BenefitPoints for a free flight will be deducted from the PartnerPlusBenefit Point account at the time of the booking of the award ticket. An etix® (electronic ticket) must generally be issued for flights on etix®-enabled route. The advance booking period for etix® BenefitFreeFlights is 1 working day for Austrian, Brussels Airlines, Lufthansa and Swiss and 7 working days for other partner airlines before departure of the outbound flight. The precondition for all bookings is that the booking enquiry is made during opening hours at the PartnerPlusBenefit Award Helpdesk, see Section 7)
BenefitFreeFlight bookings can only be changed if and insofar as a BenefitFreeFlight is available on the new flight. Within the PartnerPlusBenefit fare rules we have harmonized and unitized rebooking and cancellation rules for PartnerPlusBenefit worldwide as follows: Rebooking: first rebooking is free of charge, for subsequent changes a rebooking fee of EUR 50 / USD 60 /CHF 70 will apply and is only possible before the flight being changed. Rerouting is not permitted. Rebooking fee can be charged by credit card or an equivalent amount of PartnerPlusBenefit points from the customer account - 3000 BenefitPoints. Cancellation: A cancellation fee of EUR 50 / USD 60 / CHF 70 will be charged against an equivalent amount of BenefitPoints from the customer account. IBenefitFreeFlights do not generate new BenefitPoints. The general transportation terms of the operating airline shall apply for the BenefitFreeFlights flown.The precondition for all changes or cancellation is that the enquiry is made during opening hours at the PartnerPlusBenefit Award Helpdesk, see Section 7) and being requested before the flight. If a BenefitFreeFlight is not cancelled within the specified time-limit, it will not be possible to change the booking and BenefitPoints cannot be credited.
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3.4.4.  BenefitUpgrades
BenefitPoints can also be used for upgrades on European and intercontinental routes from Economy Class to Business Class and from Business Class to First Class, of Lufthansa flights and flights of PartnerPlusBenefit partner airlines as specified under “Redeem your BenefitPoints”. BenefitUpgrades will not be possible on domestic flights, unless the flights in question are connecting flights for intercontinental flights for which a BenefitUpgrade has been requested. The BenefitPoints expended for the intercontinental upgrade will include the domestic upgrade in this case but only if upgrade is made on Lufthansa, Swiss or Austrian Airlines operated flights. BenefitUpgrades are not possible on Eurowings (incl. Germanwings) flights.
On All Nippon Airways upgrade from Business Class to First Class is only possible if original ticket is on booking class J, C, D; from Economy Class to Business Class if original ticket is on booking classes Y,E,B,M and has to be ordered at least 4 business days before departure.
An overview of booking classes that qualify for upgrades as well as routings which are excluded for upgrades per airline is provided at: www.partnerplusbenefit.com / Redeem your BenefitPoints / BenefitUpgrades / Booking class overview.
BenefitUpgrades with Lufthansa and the PartnerPlusBenefit partner airlines can be booked in the following booking classes:
Booking class
Upgrades to
First Class
Booking class
Upgrades to
Business Class
Booking class
Upgrades to Premium Economy
Air Canada / AC R N
LOT Polish Airlines / LO I
Austrian Airlines / OS I R
All Nippon Airways / NH O I
Brussels Airlines / SN I
Lufthansa / LH O I R
Swiss International Air Lines / LX A I
United Airlines / UA I RN
Air China / CA O I
The booking classes listed in the table will only be available for certain selected routes and at certain times. If the specified booking classes are not available for certain flight connections, the acquisition of BenefitUpgrades will be ruled out for these connections.
BenefitUpgrade bookings can only be changed if and insofar as an upgrade is available on the flight to be changed. BenefitUpgrade bookings, as well as changes and cancellations of upgrades can only be made by the PartnerPlusBenefit Award Helpdesk and must be made at least 1 working day prior to departure valid for Austrian, Lufthansa and Swiss International Airlines and 7 days for partner airlines (Condition: the booking enquiry should me made during PartnerPlusBenefit Award Helpdesk opening hours, See section 7.). In the event of cancellation of an upgrade, however, the availability of the original flight in the original booking class can no longer be guaranteed. BenefitPoints cannot be re-credited if a BenefitUpgrade is not cancelled within the specified time-limit.
Each upgrade only applies for one flight route: twice the number of BenefitPoints will be needed to upgrade a return flight. The original ticket must have been issued before booking the BenefitUpgrade; all the flight segments must have been confirmed. The required points will be deducted at the time of booking the upgrade.
Flights upgraded to Business Class and First Class with a BenefitUpgrade are governed by the conditions for Business Class and First Class flights such as baggage regulations, check-in times, use of the lounges. Minimum/maximum stay and changes are according to the conditions of the original ticket.
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3.4.5.  Excess Baggage
BenefitPoints can also be used to take excess baggage. Excess baggage can only be booked via the PartnerPlusBenefit Service Center (see Section 7.) and must carried out at least 4 days before departure and during the opening hours of the PartnerPlusBenefit Service Center.
BenefitExcessBaggage can only be requested for flights operated by Lufthansa with Lufthansa flight number and flights operated by Austrian Airlines with Austrian flight number. ExcessBaggage award is not applicable if Light fare is purchased. Separate BenefitPoints must be expended for each flight segment. Flight confirmation is preconditional. It is not sufficient for this that the Member or their permanent employees are on the operating airline's waiting list. BenefitExcessBaggage can be used to upgrade the maximum weight of the free baggage allowance or for payment of an additional piece of baggage beyond the free baggage allowance. Please inform the PartenerPlusBenefit Service Center, whether you want to upgrade the weight of your free baggage allowance or you want to take an addtional piece of baggage along. Your travel agency, lufthansa.com or the PartnerPlusBenefit Service Center can inform you about your free baggage allowance (according to your transportation class or frequent flyer status). The required BenefitPoints will be deducted at the time of booking excess baggage.
With PartnerPlusBenefit, excess baggage bookings can be changed or cancelled free of charge up to one working day before the date of departure and during the opening hours of the ParnterPlusBenefit Service Center. BenefitPoints which have already been deducted for cancelled BenefitExcessBaggage bookings will be re-credited to the Member's BenefitPoint account. The original expiry date as specified in Section 3.5 will be restored for the re-credited BenefitPoints. BenefitPoints cannot be re-credited if a BenefitExcessBaggage booking is not cancelled within the specified time-limit.
In addition, the following provisions are applicable to BenefitExcessBaggage:
Each item of baggage may weigh maximum 32kg and must not exceed the max. dimensions of 158cm (width + height + depth). Details are available at the PartnerPlusBenefit Service Center (see Section 7)
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3.4.6.  Disbursement of BenefitPoints
If desired by the Member, BenefitPoints can also be disbursed to a credit card specified in PartnerPlusBenefit or to company´s bank account. If the Member has selected the automatic credit card update function (see Section 3.2.6.1), BenefitPoints can only be disbursed to one of the company credit cards used for the automatic credit card update. For disbursement of points, the Member must enter the required number of BenefitPoints to be redeemed on the programme page "BenefitPoint acount / Redeem Points / BenefitCredit". For system-related reasons, BenefitPoints will only be disbursed in EUR, time-delayed by one or two months. Disbursement can only be requested for sums exceeding at least 50 EUR. The amount to be disbursed in euros will be determined by the ROE applicable at the time of request for disbursement. This rate will be published on www.partnerplusbenefit.com under “BenefitPoint account / Redeem points / BenefitCredit”.
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3.4.7.  BenefitSeatreservation
BenefitPoints can also be used to book a BenefitSeatreservation in Economy Class on flights operated by Lufthansa with Lufthansa flight number, flights operated by Austrian Airlines with Austrian flight number, depending on the chosen fare / the chosen booking. Due to technical reasons it is currently not possible to make seat reservations on SWISS flights.
Economy Plus seat reservation is possible on all United Airlines or United Express operated flights with a United or codeshare flight number. Economy Plus reservations are not eligiable for the Light Fare such as booking classes L, G or T.
BenefitSeatreservations are only applicable on confirmed bookings (no waiting list bookings). Advance booking period is not later than 5 working days (Mo – Fr) before departure (during the opening hours of the PartnerPlusBenefit Service Center).

BenefitSeatreservations can be made for standard seats (e.g. window or aisle seat) or for seats with more legroom. Please note that a confirmed seat reservation does not give you a legal claim to a certain seat, but only shows the selected category, e.g. aisle or window seat or seat with more legroom.

Seats with more legroom are distinguished by offering at least 10 cm (4") extra legroom. A number of these seats are located in the emergency exit rows for which apply special conditions:
• You are at least 16 years old.
• You are in a position to perform the required duties without the assistance of a flight attendant, parent or other relative.
• You are willing to assist in the unlikely event of an emergency.
• You are able to read and understand instructions, and comply with crew instructions in the event of an emergency.
• You are not travelling with someone who will be dependent on your assistance in an emergency.
• You do not have a condition or responsibility that might restrict your ability to perform these duties or could lead you to suffer physical injury or harm in the performance of these duties.
• You speak good German or English.
• You are not travelling with a pet in the cabin.

For safety reasons, Lufthansa, Austrian Airlines is entitled to allocate another seat before departure to passengers who cannot satisfy these requirements.

If you have redeemed BenefitPoints for the seat reservation on the flight that you wish to change, please contact the PartnerPlusBenefit Service Center to try to book you an equivalent seat on your new flight. Please note that BenefitPoints already redeemed for seat reservations cannot be refunded if there are no seats or no equivalent seats available for reservation on the changed flight.

Should you wish to cancel your journey, contact the PartnerPlusBenefit Service Center to refund the redeemed BenefitPoints according to the standard terms and conditions where applicable.

Seat reservations that have already been paid with BenefitPoints for are refundable in the following cases:
• A schedule change by Lufthansa, Austrian Airlines e.g. a change to the aircraft type deployed, means that no equivalent seat can be made available to you on the new flight.
• A disruption to your flight means that you must be rebooked on another flight on which no equivalent seat is available for you.

BenefitPoints which have already been deducted will be re-credited to the Member's BenefitPoint account. The original expiry date as specified in Section 3.5 will be restored for the re-credited BenefitPoints.

Paid-for seat reservations cannot be refunded if:
• You cancel your flight and your ticket is non-refundable.
• You receive an upgrade from Lufthansa or Austrian Airlines for operational reasons or as a gesture of goodwill.
• You change your seat, but the new seat is cheaper than the one you originally booked or is free of charge.
• You do not meet the above-listed conditions for a seat in an emergency exit row.
• You rebook your flight, but there are no longer equivalent seats available on the new flight, seat reservations on the new flight are free of charge or this flight is not operated by Lufthansa, Austrian Airlines.
• You change your flight and in the process change the routing.
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3.4.8.  Lufthansa Worldshop
BenefitPoints can also be redeemed for certain non-cash awards, subject to availability. A catalogue of non-cash awards can be found on www.partnerplusbenefit.com under “BenefitPoint account / Redeem points / Benefit WorldShop Awards”. WorldShop awards can be ordered online only after login into your PPB account and only available in the following countries: Bulgaria, Czech Republic, Croatia, Hungary, Romania and Slovenia.
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3.4.9.  Other Awards
Other awards, their conditions and further possible uses of BenefitPoints will be published separately in the PartnerPlusBenefit communications.
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3.4.10.  Ordering Awards
Awards can be requested at the PartnerPlusBenefit Award Helpdesk (see Section 7) by the Member or on their behalf, stating the username and PIN.
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3.4.11.  Award Confirmations
Provided that the requested award is available, the request will be confirmed both in the Member BenefitPoint account mailbox on www.partnerplusbenefit.com and by e-mail. In their own interests, Members should immediately check that the content of the confirmation matches their request. The printout of the e-mail serves as confirmation of the booking and should – where applicable – be presented when redeeming the award (e.g. when departing on a BenefitFreeFlight). The required BenefitPoints will be deducted when the confirmation is sent.
Tickets will be issued exclusively as etix®. Award flight documents will remain valid for 12 months from the date of issue. The validity period of other award documents is specified in the respective PartnerPlusBenefit communications. Issued award documents cannot be transferred to third parties. A reasonable service fee will be charged for re-issue of documents to replace lost or stolen award documents. A service fee will not be charged for documents which are lost in the post during despatch to the Member by Lufthansa, provided that the Member reports the loss without delay to the PartnerPlusBenefit Award Helpdesk (see Section 7), at the latest within 5 working days (not including Saturday) of request of the award. Within the PartnerPlusBenefit fare rules we will have unitized and harmonized rebooking and cancellation rules for PartnerPlusBenefit worldwide as follows: Rebooking: first rebooking is free of charge, for subsequent changes a rebooking fee of EUR50/USD 60/CHF 70 will apply. Rebooking fee can be charged by credit card or an equivalent amount of BenefitPoints from the customer account - 3000 BenefitPoints.Cancellation: A cancellation fee of EUR50 /USD 60 / CHF 70 will be charged against an equivalent amount of BenefitPoints from the customer account -3000 BenefitPoints. Effective from 1st October2013.
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3.5.  Lapse of BenefitPoints
BenefitPoints will remain valid for 36 months as of the date they are credited to the Member's PartnerPlusBenefit Point account. The PartnerPlusBenefit Points will lapse on expiry of this deadline period. The date and number of BenefitPoints which are about to expire in the following three months will be shown separately in the Member's statement of account, which can be retrieved on the programme’s Internet pages. Members will be responsible for informing themselves about the date and the number of points in the PartnerPlusBenefit account about to expire in future. In addition, Lufthansa will inform the Member voluntarily via e-mail with regard to impending lapse of BenefitPoints and the number of Benefit Points about to expire in the following three months.
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3.6.  Transfer of BenefitPoints
Bonus points and credits from programmes other than PartnerPlusBenefit cannot be converted into BenefitPoints or combined with these. The BenefitPoints account and the PartnerPlusBenefit balance are not transferable to third parties. If the Member as defined under Section 2.1 is already a Member in the PartnerPlusBenefit bonus programme or Swiss PartnerPlusBenefit outside the Central Europen Region ("foreign programme"), the Member cannot demand that the points collected in, or credited to, the foreign programme will not be transferred to the PartnerPlusBenefit corporate bonus programme. Lufthansa may, however, approve such transfer at the Member's request. In the event of transfer of a credit balance from a foreign programme to the Central European PartnerPlusBenefit bonus programme, exactly the number of points in credit will be transferred. Utilization of the BenefitPoints is governed by the applicable provisions and points overviews in the Central European PartnerPlusBenefit.
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4.  Abuse
4.1.  Abusive Actions and their Consequences
Anyone who registers with PartnerPlusBenefit and/or acquires BenefitPoints and/or uses these although ineligible for participation (see Section 2.2), shall be deemed guilty of abuse. The same shall also apply to anyone who uses Benefitpoints which have been credited to the PartnerPlusBenefit point account although not acquired in accordance with the provisions pursuant to Section 3 of the present Terms. If awards are requested by individuals other than those with entitlement in accordance with Section 3.4.9 and/or if the awards are not used for the Member's commercial purposes (relating to eligible parties as determined under Section 2.1.1), for professional purposes (relating to eligible parties as determined under Section 2.1.2) or for fulfilment of the object (relating to eligible parties as determined under Section 2.1.3) (cf. Section 3.4.2), this shall also constitute abuse. The sale or redemption of awards, offering of awards for auction or passing on awards to third parties in any other way is prohibited, unless such passing on has been expressly permitted under Section 3.4.1. Equally, arranging the purchase or sale of BenefitPoints or awards, as well as availment of awards or award documents without authorization is prohibited. All the cases mentioned in this paragraph will hereinafter be referred to as "abuse".
In the event of abuse for which the Member is responsible, Lufthansa or third parties authorized by Lufthansa will, on the one hand, reserve the right to freeze or reclaim awards or to refuse to issue or redeem awards, and on the other, to deduct the unlawfully collected BenefitPoints from the BenefitPoint account. Section 5 will remain unaffected. Similarly, the right to assert further claims against the Member, including claims for damages, shall remain unaffected.
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4.2.  Amount of Damages
In respect of the awards "BenefitFreeFlight", damages shall be equal to at least a sum in the amount of the rate or fare published for the route used (IATA Published Fare, Lufthansa rate for excess baggage), the sum disbursed being reclaimed in the case of BenefitPoints which have already been disbursed as equivalent value in euros. The Member reserves the right to prove that smaller losses or no losses have actually been incurred.
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5.  Termination
5.1.  Termination, Freeze, Exclusion from Participation
The Member may terminate the contractual relationship at any time effective at month-end (last day of current month) in accordance with Section 2.5, without observing any period of notice. The right to terminate the relationship without notice for good cause shall remain unaffected. Termination by Lufthansa shall only be possible on two weeks' notice effective at month-end (last day of current month), unless termination is without notice for good cause. Lufthansa may terminate membership without notice and may exclude Members from participation in the programme for good cause with future effect.
Good cause shall be shown to exist, in particular, if the Member has acted in serious breach of the present Terms of Participation, of Lufthansa's or a PartnerPlusBenefit partner company's General Terms of Carriage, or of any other PartnerPlusBenefit regulations specified in the programme documents or PartnerPlusBenefit communications. The same shall also apply in cases of abuse pursuant to Section 4, as well as in the event of significant misrepresentations and harassment or harmful conduct towards employees or passengers of Lufthansa or a partner company. The same shall also apply in the event of non-compliance with instructions by personnel, especially on board and in lounges. Further-reaching claims (including without limitation, claims for damages) shall remain unaffected. In these referenced cases, Lufthansa shall also be entitled to freeze the Member's account. This authority to freeze shall also apply if there is objective reason to suspect good cause, in which case, the account may be frozen for the period necessary to permit reasonable investigation of the circumstances. The Member shall not be entitled to assert any claims on account of such freezing. Renewed participation in Partner Plus Benefit will not be permitted subsequent to termination by Lufthansa. The present Participation Terms shall continue to apply during wind-up of the relationship following termination.
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5.2.  Validity of BenefitPoints in the Event of Termination
In the event of ordinary termination by the Member or Lufthansa, the BenefitPoints shall remain valid for a period of six months following receipt of notice of termination, unless they lapse earlier in accordance with Section 2.5. If the relationship is justly terminated without notice by Lufthansa in accordance with Section 5.1, the BenefitPoints will lapse when the Member receives the declaration of termination.
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5.3.  End of Programme
PartnerPlusBenefit corporate bonus programme is a voluntary Lufthansa service. Admission to participation in Lufthansa PartnerPlusBenefit for a certain period of time will not create entitlement to renewed participation at a later date.
Lufthansa reserves the right to end Partner Plus Benefit corporate bonus programme or to replace it by a different programme at any time subject to prior announcement via the Lufthansa PartnerPlusBenefit website. Subject to a special arrangement in the replacement programme, both cases shall constitute termination by Lufthansa.
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6.  Miscellaneous
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6.1.  Taxes, Fees
All taxes (e.g. airport taxes), fees (e.g. security fees), public charges and other surcharges associated with the granting or availment of awards (e.g. BenefitFreeFlights) shall be borne by the Member and must be settled by credit card.
However, taxes and fees for international flights, operated and marketed by Lufthansa, Austrian Airlines, SWISS, Brussels Airlines, Germanwings and Eurowings can also be paid for by redeeming BenefitPoints. On domestic flights inland Germany, Austria or Switzerland taxes cannot be paid with BenefitPoints. The required amount of BenefitPoints will be calculated by the PartnerPlus Benefit Service Center based on a fixed point value and the respective route individually for each flight.
In case of a (partial) refund, the respective taxes and fees will also be refunded in the same form of payment that was used, i.e. if used BenefitPoints, then the equivalent amount shall be re-credited to the account.
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6.2.  Liability
Subject to the provisions under Section 2.4, the following shall apply relating to losses caused by Lufthansa, a partner company or their respective vicarious agents, incurred by Members in connection with their participation. Liability shall be unlimited in cases of wilful intent or gross negligence and if guarantee is shown to exist. In cases of slight negligence, liability for loss of life, bodily injury or damage to health shall equally be unlimited. If material contractual duties are breached through slight negligence, liability shall be limited in amount to the foreseeable, typical loss for property damage and financial loss attributable to such breach. A material duty shall be deemed a duty that must be complied with in order to permit proper performance of the contract in the first place, breach of which putting attainment of the contractual purpose at risk and compliance with which the Member being regularly able to rely on. All further-reaching liability for damages shall be excluded, except for claims based on product liability law.
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6.3.  Data Privacy Protection
Personal and company data associated with participation in PartnerPlusBenefit will be recorded and processed in accordance with the applicable data privacy protection regulations and will only be used for purposes associated with implementation of the PartnerPlusBenefit corporate bonus programme. Where necessary for the conclusion or handling of contracts and services by Lufthansa, personal data relating to the Member and/or their employees may be transmitted to service providers and/or other third parties.
The Member guarantees that all data protection requirements provided by law, relating to the processing of employee’s personal data for the purpose of participating in PartnerPlusBenefit, through Lufthansa, are complied with. The Member also guarantees that its employees have been made aware of these Terms and Conditions, to the extent that they agree to the collection, processing and transmission of their personal data for the booking and fulfilment of PartnerPlusBenefit Awards by Program-Partners.
Further details can be found on www.partnerplusbenefit.com in the section “Data Protection” in our declaration on data protection.
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6.4.  Loss of the Username and Password
Loss of the username and password, as well as their transfer to third parties must be reported immediately to the PartnerPlusBenefit Service Center (see Section 7.).
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6.5.  Amendments
Lufthansa is entitled to amend minor provisions of the present Participation Terms at any time and without stating grounds, provided that such amendment does not lead to changes in the contractual structure as a whole. Major provisions include, in particular, provisions concerning the system of collecting and redeeming BenefitPoints, as well as the term and termination of the contract.
In addition, Lufthansa is entitled to modify or supplement the present Participation Terms where necessary in order to eliminate difficulties in executing the PartnerPlusBenefit programme due to loopholes which have arisen following registration by the Member. This may be the case, in particular, if a court of law declares that one or more of the provisions of the present Participation Terms are invalid.
The amended Participation Terms will be sent to the Member by e-mail at least six weeks prior to their coming into force. The amendments will be deemed to have been accepted if the Member does not object to them in writing. Such objection must be received within six weeks of receiving the amended Participation Terms. Lufthansa will draw the Member's attention to their right to object and the significance of the six-week period of notice in notifying the Member of the amended Participation Terms. If Members exercise their right to object, the changes desired by Lufthansa will be deemed to have been rejected. In this case, participation will continue without the proposed changes. The right of both contracting parties to terminate the contractual relationship in accordance with Section 5.1 shall remain unaffected.
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6.6.  Transfer of Rights to Third Parties
Rights under the present agreement may not be assigned or otherwise transferred to third parties.
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6.7.  Applicable Law, Jurisdiction, Binding Version of Contract
German law shall apply exclusively. Insofar as the Member is a merchant (Kaufmann), a legal person under public law or a special public law fund, Frankfurt am Main, Germany, shall be agreed as the exclusive venue for jurisdiction of all claims arising from and in connection with the Lufthansa PartnerPlusBenefit corporate bonus programme.
Only the German version of the present Participation Terms shall be binding upon the contracting parties (particularly with regard to the legal interpretation of particular provisions of the present Participation Terms). The present English version is provided for information purposes only.
The German version of the present Participation Terms can be retrieved under www.partnerplusbenefit.de.
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6.8.  Severability Clause
If any of the clauses of the above provisions should be invalid, in whole or in part, this shall not affect the validity of the remaining clauses. The invalid clause shall be deemed to have been replaced by a clause which, customarily, reflects to the greatest possible extent, in legally effective terms, the economic purpose and intent of the invalid clause. The same shall be applicable in the event of possible regulatory gaps.
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7.  Contact – PartnerPlusBenefit Service Center and PartnerPlusBenefit Award Helpdesk
PartnerPlusBenefit Service Center will be available Monday to Friday for all queries, wishes or complaints in connection with PartnerPlusBenefit on contacts specified under contact information. For ordering awards kindly contact PartnerPlusBenefit Award Service Center on myppb@dlh.de or on contacts specified under contact information.
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