Would you like to use your flight to prepare quietly for your business meeting, or just to relax? If so, you can turn your BenefitPoints into an upgrade and enjoy the space and comfort of a higher booking class.

Whether First, Business or Premium Economy Class – book your desired upgrade conveniently by phone at our Service Center Team or send us your desired flight data using the upgrade request form which you find further down on this page:

Germany: 0049 (0)69 - 86 799 500
Austria/Slovakia: 0043 (0)720 380 065
Switzerland: 0041 (0)61 547 9154
Monday to Friday from 8.00 am to 6.00 pm

How many points do you need for your upgrade?

• In the following tables you can find an overview of all flight routes and upgrade options.
• Or use our points calculator for particular routes.

Upgrades can be booked on the following routes:

• On all flights within Europe.
• On intercontinental flights operated by Lufthansa, Air Canada, Air China, Air Dolomiti, All Nippon Airways, Austrian Airlines, Brussels Airlines, Singapore Airline, Swiss International Air Lines and United Airlines.

Special conditions:

• In the case of All Nippon Airways, Air China and Singapore Airline no upgrades are possible from Economy Class to Premium Economy Class.
• In the case of domestic flights in Japan no upgrades can be booked.
• Upgrades on codeshare flight numbers are not possible.
• Domestic upgrades are only possible on connecting flights in combination with an upgrade on intercontinental flights. The BenefitPoints for the intercontinental upgrade will not include the domestic upgrade.
• An upgrade can only be booked with a confirmed reservation.
• Upgrades for waiting list seats cannot be booked.
• To find out which booking classes upgrades can be booked from, please consult the booking class overview.

***The Upgrade Award on Singapore Airline flights is temporarily not available due to technical issues.***

Advance booking periods:

• In the case of upgrades, an advance booking period of one working day (24 hours from Monday to Friday) before departure applies – 5 working days for ANA All Nippon Airways and United Airlines.
• Please note the opening times of the PartnerPlusBenefit Service Center.

Payment:

• In the case of upgrades, each route segment is paid for separately with BenefitPoints – for an upgrade on an outbound and return flight double BenefitPoints apply.

Rebookings and cancellations:

• You can rebook BenefitUpgrades once free of charge up to one working day (24 hours from Monday to Friday) before departure – up to 5 working days for ANA All Nippon Airways and United Airlines.
• For every further rebooking 50 euros/70 CHF (or optionally 3,500 BenefitPoints) will be charged.
• Cancellation is possible for a fee of 3,500 BenefitPoints up to one working day (24 hours from Monday to Friday) before departure.
• In the case of rebooking or cancellation, the availability of the flight in the original booking class can no longer be guaranteed. In case of cancellation the issuing travel agency has to change the reservation to the originally booked booking class before a refund of BenefitPoints is possible.