Terms and Conditions

For participation in PartnerPlusBenefit following Terms and Conditions apply:
Terms and Conditions printed version
27.06.2018
Publisher:
German Lufthansa Corporation
Department Key Account Management Corporates
Terms & Conditions
1.  Participation Terms
The PartnerPlusBenefit corporate bonus programme rewards your loyalty as a corporate client. On all business flights, you will collect BenefitPoints which can be redeemed in return for attractive awards. Deutsche Lufthansa Aktiengesellschaft ("Lufthansa") is your contractual partner and issuer of PartnerPlusBenefit. Members of the PartnerPlusBenefit bonus programme will receive BenefitPoints from Lufthansa and PartnerPlusBenefit partners, which can be redeemed in return for certain awards in accordance with the present Participation Terms. Up to a maximum of 1.000.000 new BenefitPoints can be collected per calendar year. If you also participate in the Miles & More frequent traveller programme, you can also collect miles for Miles & More on your flights at the same time.
Collection and redemption of BenefitPoints, as well as implementation of PartnerPlusBenefit in general, will be governed by the terms set out below. Special provisions can be found in the PartnerPlusBenefit communications (e.g. newsletter, Internet pages viewed on www.PartnerPlusBenefit.com.)
Lufthansa's PartnerPlusBenefit corporate bonus programme is a voluntary Lufthansa service.
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2.  Participation
2.1.  Eligibility
The following parties are eligible to participate in the Lufthansa PartnerPlusBenefit corporate bonus programme.
2.1.1
All business establishments, i.e. natural or legal persons and partnerships that are permanently engaged in commercial activities and that purchase flight tickets for their commercial activities;
2.1.2
Law firms and tax consulting firms, medical practices and other self-employed professionals (e.g. architects, management consultants, engineering offices), to the extent that their business establishment has been set up on an active and permanent basis and who purchase flight tickets for purposes associated with their professional activities; and
2.1.3
Registered associations or associations with legal capacity and corporate bodies - including without limitation, associations, chambers, churches and political parties - to the extent that they purchase flight tickets for the fulfilment of their purpose, unless contrary to Section 2.2.
All parties eligible to participate in the programme will hereinafter be referred to as "Members".
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2.2.  Ineligibility
The following parties are not eligible to participate in the Lufthansa PartnerPlusBenefit corporate bonus programme:
2.2.1
The parties specified in Section 2.1, to the extent that they are acting as private individuals, i.e. for purposes that are attributable neither to their commercial nor to their self-employed professional function
2.2.2
The parties specified in Section 2.1, if they are already participating in other corporate promotion programmes or incentive models offered by Lufthansa, such as PartnerPlus Progress, or have been offered the chance to participate in a corporate promotion programme or incentive model but have declined such offer, unless their participation has been expressly approved in writing by Lufthansa;
2.2.3
The parties specified in Section 2.1, if an affiliated company as defined under Section 15 of the German Stock Corporation Act (AktG) (including without limitation, a majority shareholder company) is already participating in other corporate promotion programmes or incentive models offered by Lufthansa, such as PartnerPlus Progress, or has been offered the chance to participate in a corporate promotion programme or incentive model but has declined such offer, unless their participation has been expressly approved in writing by Lufthansa;
2.2.4
The parties specified in section 2.1 if an affiliated company as defined by Section 15 of the German Stock Corporations Act (AktG) (especially an affiliate which holds a controlling interest in the participating company or an affiliate in which the participating company holds a controlling interest) is already participating in PartnerPlusBenefit, unless their participation has explicitly been approved by Lufthansa;
2.2.5
The parties specified in Section 2.1 to the extend that they offer to purchase flight tickets as a service or to arrange the purchase of flight tickets - regardless of whether or not they receive a remumeration for their service -, including without limitation, travel agencies (in particular IATA and non-IATA travel agencies, consolidators), tour operators, persons acting as purchasing agents for various companies and other tour organizers (in particular companies providing supporting services, for example, within the framework of exchange programmes, and cruise companies
2.2.6
Partnerships which have been set up for the purpose of acquiring BenefitPoints.
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2.3.  Commencement of Participation and Conclusion of the Contract
Eligible parties may only participate in the programme after full registration for participation on the Lufthansa PartnerPlusBenefit website (www.partnerplusbenefit.de). The registering company, represented by the authorized contact person, declares that all information provided during the registration process (company name, contact name, trade register number (if available) street and number as well as postal code and town) are true and complete. The respective person signing up on behalf of the company furthermore declares that she or he is entitled and authorized to sign and represent above mentioned company in context of this programme. By registering the company for the PartnerPlusBenefit programme, the contact person confirms that the Terms and Conditions applicable to the PartnerPlusBenefit Programme have been read, understood and accepted.

The company moreover confirms that the binding criteria for participation mentioned under the Terms and Conditions point 2.1. are met and that the company is among those, eligible to participate in the programme. In case the company does not meet the required criteria, an appropriate legal basis for pursuing the registration process and to conclude a contract with the PartnerPlusBenefit programme is not given. With its registration, above mentioned company declares as legally binding that neither the company itself nor one of its affiliated companies (especially a majority shareholder company) are already participating in other corporate promotion programmes or incentive models offered by Lufthansa German Airlines in the respective market. Furthermore, above mentioned company declares as legally binding that the nominated payment card for point crediting and for debits of taxes and fees for award flights is subject to Lufhansa German Airlines’ unrestricted right of disposal and free from rights of third parties. At all times, the company has to ensure that fraud of any kind is conscientiously prevented. For the purpose of preventing such fraud, the company guarantees that no unauthorized third party has access to the company’s Benefit account (respectively unauthorized access to user name, password and PIN).

Lufthansa German Airlines explicitly reserves the right to verify all necessary information provided by the company. The positive result of the verification of above required criteria represents a mandatory precondition regarding the effective conclusion of the contract to participate in the PartnerPlusBenefit programme. Even if the company meets all necessary requirements, the final approval by Lufthansa German Airlines is to be considered as the mandatory and decisive prerequisite for the contract. There is no legal entitlement to participate in the programme. After registering via the Internet, a BenefitPoint account will be set up for the Member; the BenefitPoints collected by all the Member's employees will be credited to this account. The registration date will automatically be set to the first of the current month. After successful registration, the Member will receive an e-mail confirming registration and an initial password for log-in to the BenefitPoint account.

The contract concerning participation in the PartnerPlusBenefit corporate bonus programme will come into effect once the party is successfully registered, the provided registration details regarding information on the company as well as on the contact person have been verified and approved by Lufthansa German Airlines and the company has successfully logged-in into the BenefitPoint account on www.partnerplusbenefit.de for the first time. Once all these requirements are fulfilled the party can start to collect BenefitPoints.
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2.4.  Password and PIN
At registration for the programme, the Member will be sent a password for personal identification (e.g. in order to request awards and to view the online account balance). For additional security when booking awards, the Member must also set up a personal PIN on www.PartnerPlusBenefit.com. To prevent abuse, the Member must ensure that the password and PIN remain unknown to unauthorized third parties. If abuse is suspected, the PartnerPlusBenefit Service Center (see Section 7) must be notified immediately. If notification is culpably omitted or delayed, Lufthansa's liability for losses incurred until such notification is received shall be limited to cases of wilful intent and gross negligence. In cases of slight negligence, liability for loss of life, injury to limb or health shall be unlimited. In the event of slightly negligent breach of material contractual duties, liability shall be limited to property and financial losses typically attributable to such negligence in the amount of the foreseeable, typically occurring losses. Material duties shall be defined as such duties that must be complied with in the first place in order to permit correct performance of the contract, breach of which being detrimental to achievement of the contractual purpose, and compliance with which the Member being generally able to rely on. All further liability for damages shall be excluded, except for claims based on product liability law. The same shall also be applicable with regard to liability of vicarious agents, taking into account the Member's possible contributory negligence.
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2.5.  End of participation
In order to end participation in the Lufthansa PartnerPlusBenefit corporate bonus programme, the Member must log in into the BenefitPoints account on www.PartnerPlusBenefit.com with their password and then deregister from further participation via the "Resign” button on the T&C page of the programme. Participation in the PartnerPlusBenefit corporate bonus programme can only be cancelled with effect as at the end of the month. If Membership is cancelled in the course of a month, the date of deregistration ("deregistration date") will automatically be set at the last day of the current month.
If Membership is cancelled, the Member will be entitled to redeem hitherto collected BenefitPoints for up to six months subsequent to the deregistration date. For this purpose, deregistered Members will continue to be granted access to their BenefitPoints accounts during the relevant period. Subsequent to expiration of the six-month period all BenefitPoints not yet redeemed will lapse. Furthermore, the username will no longer be able to be used for new registration with Lufthansa PartnerPlusBenefit.
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2.6.  Term of Participation
Participation in PartnerPlusBenefit may generally continue for an indefinite term - subject to the conditions stipulated in Section 5, notably, termination by Lufthansa of the programme as specified in Section 5.3. If a Member has still not logged in into the BenefitPoints account on www.PartnerPlusBenefit.com 12 months after registration with PartnerPlusBenefit and receipt of their password, Lufthansa will be entitled to cancel the Member's participation in PartnerPlusBenefit after informing the Member accordingly by e-mail at the address specified by the Member at registration. Participation will not be cancelled by Lufthansa if, within four weeks of receiving the aforementioned notification from Lufthansa, the Member logs in into their BenefitPoint account under www.PartnerPlusBenefit.com.
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3.  BenefitPoints
3.1.  General
The BenefitPoints is the calculation unit in the PartnerPlusBenefit programme. Acquisition (also called "collection") and redemption will be determined in accordance with the following provisions:
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3.2.  Collect BenefitPoints
BenefitPoints can only be collected after the Member has logged in under www.PartnerPlusBenefit.com with the password provided subsequent to registration into their BenefitPoints account.
Each member can collect up to a maximum of 1.000.000 new BenefitPoints per calendar year. The flight date is the determining factor for the allocation of a flight to a calender year All BenefitPoints exceeding the maximum amount of 1.000.000 BenefitPoints will not be credited to the BenefitPoints account. Already collected BenefitPoints expire after 36 months (see section 3.5) .
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3.2.1.  Business flights
A Member or their permanent employees will generally only be able to acquire BenefitPoints if the flight in each case is for business purposes. This means that the Member or their permanent employees will only be able to collect BenefitPoints if the flight in each case is taken by the following parties:
A party eligible under Section 2.1.1 in exercise of its commercial function
A party eligible under Section 2.1.2 in exercise of its self-employed function
A party eligible under Section 2.1.3 in fulfilment of its purpose.
Flights taken by third parties, especially individuals who are not permanent employees of the Member, do not qualify for acquisition of BenefitPoints.
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3.2.2.  Tickets purchased in Russia, CIS and Georgia
BenefitPoints can be collected solely for flights for which tickets have been purchased in Russia, CIS and Georgia. A ticket is deemed to have been purchased in Russia, CIS and Georgia if it is purchased in the territory of the Russian Federation, or Georgia, or one of the countries of Commonwealth of Independent States or on the Internet via www.lufthansa.com, stating a billing address in Russia and CIS.
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3.2.3.  Flights with Lufthansa, Lufthansa Private Jet and PartnerPlusBenefit partner airlines
On Eurowings and Germanwings flights BenefitPoints can be collected if the ticket is booked via a central reservation system (e.g. via travel agency, Lufthansa Service Center or Ticket Counter) and issued on a Lufthansa-Group document (220, 257, 082, 724 ticket stock) or Air Canada document (014 ticket stock) or United Airlines document (016 ticket stock). Points for United Airlines flights cannot be incentivized if tickets are purchased in Russia. And all flights booked and issued via eurowings.com (=germanwings.com) if the PartnerPlusBenefit contract number will be entered during the booking process. Due to technical reasons all other tickets which are booked and issued in a different way cannot be incentivised. The BenefitPoints will be credited to the BenefitPoints account for each flight segment actually travelled on a fully-paid regular flight, subject to the arrangements under Section 3.2.5 (low-cost booking classes and special rates and terms). A flight segment is deemed to have been travelled if the Member has actually been carried from their point of departure to their destination.
In addition to Lufthansa, including LH Air Rail и LH Bus services, the following airlines currently participate in the PartnerPlusBenefit corporate bonus programme: Austrian Airlines Group, Brussels Airlines, LOT Polish Airlines, Swiss International Air Lines, TAP Portugal, United Airlines, and the members of Lufthansa Regional on selected routes. The current PartnerPlusBenefit partner airlines are retrievable under “Programme/Get to know the Benefit partner” on www.PartnerPlusBenefit.com.
The number of BenefitPoints accrued per route depends, notably, on the booking class in each case and is stated by Lufthansa and the PartnerPlusBenefit partner airlines. The respective number of BenefitPoints that can be accrued per route and booking class is determined by the BenefitPoints collection overview applicable at the time of flight date, retrievable on www.PartnerPlusBenefit.com under "BenefitPoints" account/Earn Points ("BenefitPoints Collection Overview"). Lufthansa Private Jet customers will receive 4,000 BenefitPoints one-way on all Lufthansa Private Jet flights.
BenefitPoints can currently be collected in the following booking classes:
First Class Business Class Business Discounted Economy Premium Economy Class Economy Discounted Economy Promo
Lufthansa / LH A, F C, J D, P, Z E, G, N B, H, M, U, Y Q, V, W K, L, S, T
Austrian Airlines / OS C, J D, P, Z E, G, N B, H, M, U, Y Q, V, W K, L, S, T
Brussels Airlines / SN C, J D, P, Z B, M, Y H, Q, U, V E, K, L, S, T, W
Eurowings / EW J D E, N B, I, Y H, M G, K, L, Q, S, T, W, X
LOT Polish Airlines / LO C D, Z A, P B, M, Y E, H, K, Q, T L, S, V, W
Swiss International Air Lines / LX A, F C, J D, Z B, H, M, Q, U, Y S, V, W
United Airlines / UA A, F C, J D, P, Z B, H, M, U, Y Q, S, V, W K, L, T
* If you book a ‘Business Upgrade Europe’ with SWISS (Upgrade to booking class J in Business Class), the reference booking class for collecting BenefitPoints is the original Economy Class.
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3.2.4.  Other BenefitPoints Collection Options
Other BenefitPoints collection options and their conditions will be published separately in PartnerPlusBenefit communications. Special limited-term offers do not create any continuation entitlement against Lufthansa.
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3.2.5.  Exclusion of BenefitPoints Collection
BenefitPoints cannot be collected in the following low-cost booking classes and on the following routes:
No points collectable on booking classes No points collectable on routes
Lufthansa / LH I, O, R, X
Austrian Airlines / OS A, F, I, O, R, X
Brussels Airlines / SN A, F, G, I, N, O, R, X
Eurowings / EW A, C, F, O, P, R, U, V, Z
LOT Polish Airlines / LO F, G, I, J, N, O, R, U, X
Swiss International Air Lines / LX E, G, I, K, L, N, O, P, R, T, X
United Airlines / UA E, G, I, N, O, R, X US - US
In addition to the above-mentioned booking classes, collection of BenefitPoints is also ruled out for flights at industry discount rates (ID, IP, AD, GE, UD, DG, PEPs etc.), as well as for certain special and group rates, award services, "Check & Go" fares from Brussels Airlines, child and youth fares, free flights, upgrades and services for which Members receive benefits from other Lufthansa promotional programmes or incentive models like for example, PartnerPlus Progress.
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3.2.6.  Capture of Routes Flown
3.2.6.1.  Automatic Capture via Storage of Credit Card Details
BenefitPoints are automatically credited to the BenefitPoints account if credit cards numbers which have been initially stored for the capture of flights in PartnerPlusBenefit are used to pay for flights (in accordance with Section 3.2.3).
Lufthansa will credit 400 BenefitPoints to the Member's BenefitPoints account when credit card data registred in PartnerPlusBenefit for the first time. There will be no further bonus for subsequent credit card entries.
If these are company credit cards, PartnerPlusBenefit offers the option of an automated monthly credit card update. With this function, the current list of company credit cards for all employees can be uploaded to PartnerPlusBenefit automatically every month, so that updates of company credit card numbers no longer need to be entered manually. This automatic credit card update can be requested on www.PartnerPlusBenefit.com under “BenefitPoints account/Credit card/Company credit cards” for the credit card companies listed there.
During credit card update, the current credit card supply supersedes the previous month's supply. If individual credit cards are to be excluded from the credit card update, the Member will notify the PartnerPlusBenefit Service Center (see Section 7). The automatic credit card update function may not be available if the Member has several BenefitPoints accounts or if the company credit cards are still part of the credit card structure in PartnerPlus Progress. In such cases, the Member will notify the PartnerPlusBenefit Service Center (see Section 7).
Ticket data will be supplied in addition to the credit card numbers, eliminating separate manual entry normally required for tickets issued by airlines not participating in PartnerPlusBenefit (flight documents of third-party airlines including a flight segment that is eligible for BenefitPoints collection).
The Member must enter all private credit card details once in the PartnerPlusBenefit programme under "BenefitPoints account/Credit card/Credit card entry"; they must also be updated there if credit card numbers change. If individual credit card numbers are no longer used to capture flights within the framework of PartnerPlusBenefit, the credit card numbers concerned can only be deleted from PartnerPlusBenefit at month-end. If a credit card number is deleted from PartnerPlusBenefit in the course of a month, all BenefitPoints for flights booked via this credit card and actually flown will be credited to the BenefitPoints account up to the last day of that month.
Relating to both company and private credit cards, the credit card number can be entered in the PartnerPlusBenefit programme for up to a maximum of 12 months subsequent to the date of flight occurrence. The number of BenefitPoints per route will be in accordance with the BenefitPoints Collection Overview (see Section 3.2.3) applicable at the time of flying the route, in each case. BenefitPoints will generally be credited to the Member's account approx. 10-12 weeks subsequent to the date of flight occurrence, provided the credit card details have been stored in PartnerPlusBenefit. If the ticket in question was issued by a non-PartnerPlusBenefit partner airline, the PartnerPlusBenefit partner airline coupon contained in the ticket must be entered under the heading "BenefitPoints account/Flight tickets/Ticket number entry". The precondition for points collection is that the flight date is not earlier then 2 months than the date of PartnerPlusBenefit registration.
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3.2.6.2.  Manual Capture via Ticket Number Entry
If no credit card details have been stored in PartnerPlusBenefit, for capture of flight details the ticket numbers must be entered manually into the BenefitPoints account under the heading "BenefitPoints account/Tickets /Ticket number entry". They can be entered by the Member at any time over a period of 12 months as of the date of flight occurrence simply by entering the ticket number(s) under "Ticket number entry". The number of BenefitPoints per route in each case will be in accordance with the BenefitPoints Collection Overview applicable at the time of flying the route concerned (see Section 3.2.3). BenefitPoints will generally be credited to the BenefitPoints account approx. 10-12 weeks after the date of manual capture on the programme page. The precondition for points collection is that the flight date is not earlier then 2 months than the date of PartnerPlusBenefit registration.
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3.2.6.3.  Automatic capture of BenefitPoints for online-bookings initiated on www.PartnerPlusBenefit.com
After successful login on www.PartnerPlusBenefit.com, online bookings initiated via www.PartnerPlusBenefit.com are automatically captured in the BenefitAccount.The number of BenefitPoints will be credited automatically in accordance to section 3.2.3. approx. 10-12 weeks after the date of flight. The successful capture of the online booking will be visible in the booking confirmation
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3.2.6.4.  Automatic capture of ticket data via Company ID
Eligible tickets issued via a travel agency can also be captured by means of entering a Company ID in the Passenger Name Record. The company ID has to be requested online under "BenefitPoint Account/Company ID" and will be issued within a few working days after submitting the request from the Account in the PartnerPlusBenefit website. Company ID tracking is currently only available for capturing tickets flown on Austrian Airlines, Brussels Airlines, Lufthansa and Swiss International Air Lines. The number of BenefitPoints will be credited automatically in accordance to section 3.2.3 approx. 10-12 weeks after the date of flight.
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3.3.  BenefitPoints Account
Credited BenefitPoints will be shown on the Member's BenefitPoints account. Lufthansa will inform the Member by e-mail of points crediting. Complaints about the current points account must be filed within five weeks after receipt of such e-mail. Subsequent to expiration of this time-limit, the balance of account will be deemed accepted by the Member. Attention will be specifically drawn to this in the e-mail notifying about the BenefitPoints account.
The current BenefitPoints balance is retrievable on the programme's website under www.PartnerPlusBenefit.com by means of the personal username and password. If the BenefitPoints balance is not retrieved, the Member will be reminded three months later by e-mail.
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3.4.  Redemption of BenefitPoints
3.4.1.  General
BenefitPoints can generally be redeemed in return for awards provided the BenefitPoints account shows a corresponding balance in accordance with the following provisions.
The availability of awards may vary depending on the date, season and destination. Individual awards may not be available at certain times. The awards offered at a given time and any special applicable provisions will be posted in the applicable awards list, retrievable on www.PartnerPlusBenefit.com under “Redeem your BenefitPoints”. Awards cannot be combined with certain services at reduced rates (in accordance with Section 3.2.5).
The Member will be free to have awards issued for itself or at its discretion for any of its permanent employees. Lufthansa also permits Members to redeem BenefitPoints at certain, obligatorily selected PartnerPlusBenefit partner airlines and partner companies. Lufthansa will have no direct influence on such companies. Lufthansa will therefore not be responsible for the unrestricted availability of services, such as flights, and proper performance of the contract insofar as BenefitPoints are redeemed with partner companies. The general terms and conditions of business of the respective partner companies will be applicable.
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3.4.2.  Redeeming BenefitPoints for Business Purposes
Awards obtained in exchange for BenefitPoints must be used exclusively for business purposes. This means that a Member may only redeem BenefitPoints in return for awards if the award in question is used by the following:
A party eligible itself under Section 2.1.1 or by the party's permanent employees in exercise of the Member's commercial function
A party eligible itself under Section 2.1.2 or by the Member's permanent employees in exercise of the Member's self-employed function
A party eligible itself under Section 2.1.3 or by the Member's permanent employees in fulfilment of the Member's purpose.
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3.4.3.  BenefitFreeFlights
BenefitPoints can also be used for free flights with Lufthansa and the PartnerPlusBenefit partner airlines specified under www.partnerplusbenefit.com under “Redeem your BenefitPoints” on European and intercontinental routes, if available ("BenefitFreeFlights"). Separate BenefitPoints must be expended for each flight segment: A free return flight will require twice the number of points.
BenefitFreeFlights with Lufthansa and the PartnerPlusBenefit partner airlines can be booked in the following booking classes:
Booking class
First Class
Booking class
Business Class
Booking class
Premium Economy
Booking class
Economy Class
Eurowings / EW P U
LOT Polish Airlines / LO I X
Austrian Airlines / OS I R X
Brussels Airlines / SN I X
Lufthansa / LH O I R X
Swiss International Air Lines / LX O I X
United Airlines / UA O I X
The booking classes listed in the table will only be available for certain selected routes and at certain times. If the specified booking classes are not available for certain flight connections, acquisition of BenefitFreeFlights for these connections will be ruled out. Waiting-list bookings for free flights will not be possible. The required BenefitPoints for the PlusAward Flight will be deducted from the BenefitPoints account at the time of the booking of the award ticket. The advance booking period for etix® BenefitFreeFlights is 3 working days before departure of the outbound flight (excluding Saturdays, Sundays and public holidays). Bookings must be requested via PartnerPlusBenefit Service Center, (see Section 7).
PlusAward Flight bookings can only be changed if and insofar as a PlusAward Flight is available on the new flight up to 1 working day before departure of the outbound flight (excluding Saturdays, Sundays and public holidays) via the PartnerPlusBenefit Service Center during their opening hours (see Section 7). BenefitPoints for cancelled BenefitFreeFlights which have already been deducted can not be recredited to user's account. In case the award ticket was fully or partially not used the remaining airport taxes can be refunded. BenefitFreeFlights do not generate new BenefitPoints. The general terms of carriage of the operating airline will be applicable to the used PlusAwardFlights. Rebooking policy: 1st change - free of charge; all further changes - 50 eur or 1050 BenefitPoints per each. Rerouting is not allowed.
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3.4.4.  PlusAward Upgrades
BenefitPoints can also be used for upgrades on European and intercontinental routes ("PlusAward Upgrade") from Economy Class to Business Class and from Business Class to First Class, of Lufthansa flights and flights of PartnerPlusBenefit partner airlines as specified under www.PartnerPlusBenefit.com under “Redeem your BenefitPoints”. PlusAward Upgrades will not be possible on domestic flights, unless the flights in question are connecting flights for intercontinental flights for which a PlusAward Upgrade has been requested. The BenefitPoints expended for the intercontinental upgrade will include the domestic upgrade in this case. Rebooking can be done free of charge once only. Further changes will cost 50 eur per each one. Rerouting is not allowed
PlusAward Upgrades with Lufthansa and the PartnerPlusBenefit partner airlines can be booked in the following booking classes:
Booking class
Upgrades to
First Class
Booking class
Upgrades to
Business Class
Booking class
Upgrades to Premium Economy
LOT Polish Airlines / LO I
Austrian Airlines / OS I R
Brussels Airlines / SN I
Lufthansa / LH O I R
Swiss International Air Lines / LX A I
United Airlines / UA O R
The booking classes listed in the table will only be available for certain selected routes and at certain times. If the specified booking classes are not available for certain flight connections, the acquisition of PlusAward Upgrades will be ruled out for these connections.
Upgrade bookings can only be changed if and insofar as a PlusAward Upgrade is available on the flight to be changed. PlusAward Upgrade bookings, as well as changes and cancellations of PlusAward Upgrades can only be made by the PartnerPlusBenefit Service Center and must be made at least 3 working days prior to departure (excluding Saturdays, Sundays and public holidays) (Condition: the booking enquiry is made during PartnerPlusBenefit Service Center opening hours, See section 7.). In the event of cancellation of an upgrade, however, the availability of the original flight in the original booking class can no longer be guaranteed. BenefitPoints for the cancelled PlusAwardUpgrade which have already been deducted can not be recredited to user's account will be retained for the re-credited BenefitPoints. BenefitPoints cannot be re-credited if a PlusAward Upgrade is not cancelled within the specified time-limit.
Upgrades can only be issued for Economy Class and Business Class tickets booked in booking classes which are entitled for PlusUpgrade Awards. An overview of booking classes that qualify for upgrades as well as routings which are excluded from upgrades per airline is provided at:
www.PartnerPlusBenefit.com -> Redeem your BenefitPoints -> BenefitUpgrades -> Booking class overview. Each upgrade only applies for one flight route: twice the number of BenefitPoints will be needed to upgrade a return flight. The original ticket must have been issued before booking the PlusAward Upgrade; all the flight segments must have been confirmed. The required BenefitPoints will be deducted at the time of booking the upgrade.
Flights upgraded to Business Class and First Class with a PlusAward Upgrade are governed by the conditions for Business Class and First Class flights (e.g. minimum duration of stay, baggage regulations, check-in times, use of the lounge, etc.).
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3.4.5.  BenefitExcessBaggage
BenefitPoints can also be used to take BenefitExcessBaggage. BenefitExcessBaggage bookings can only be made through the PartnerPlusBenefit Service Center (see Section 7.) and must be made at least 4 working days (excluding Saturdays, Sundays and public holidays) before departure.
BenefitExcessBaggage can only be requested for flights operated by Lufthansa. Separate BenefitPoints must be expended for each flight segment. Flight confirmation is preconditional. The required BenefitPoints will be deducted at the time of booking BenefitExcessBaggage.
With PartnerPlusBenefit, BenefitExcessBaggage bookings can be changed or cancelled free of charge up to one working day (excluding Saturdays, Sundays and public holidays) before the date of departure. The original expiry date as specified in Section 3.5 will be restored for the re-credited BenefitPoints. BenefitPoints cannot be re-credited if a BenefitExcessBaggage booking is not cancelled within the specified time-limit.
In addition, the following provisions are applicable to BenefitExcessBaggage:
Each item of baggage may weigh 45 kg maximum. At certain airports, the maximum weight is limited to 32 kg per item of baggage. Details are available at the PartnerPlusBenefit Service Center (see Section 7). Maximum 2 items may be paid by BenefitPoints (per passanger) or 50 kg.
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3.4.6.  Lufthansa WorldShop
BenefitPoints can also be redeemed for non-flight awards consisting of an assortment of products stocked by the retailer Lufthansa WorldShop, subject to availability. A list of articles can be found on www.PartnerPlusBenefit.com under 'BenefitPoints Account'/ 'Redeem BenefitPoints'/ 'WorldShop Awards'. For WorldShop items two delivery options applies - Gate Delivery or Pick-up at WorldShop airport shops in Frankfurt or Munich.
For the different delivery options charges may apply. Please refer to the WorldShop Terms and Conditions. PartnerPlusBenefit cannot be held liable for delays of the deliveries from external providers and Third Parties. WorldShop Awards can only be paid for with BenefitPoints - additional payment in local currencies and EUR is not possible.

The corresponding BenefitPoints are deducted from the Member's BenefitPoints Account when the order is submitted to the Lufthansa WorldShop. The Member will receive an order confirmation to the registered e-mail from the PartnerPlusBenefit Service Centre. WorldShop products redeemed with BenefitPoints can only be returned or exchanged if they are faulty or damaged. For the delivery of WorldShop items the WorldShop Terms and Conditions apply.
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3.4.7.  BenefitSeatreservation
BenefitPoints can also be used to book a BenefitSeatreservation in Economy Class on all flights operated by Lufthansa with Lufthansa flight number, dependent on the chosen fare / the chosen booking.
BenefitSeatreservations are only applicable on confirmed bookings (no waiting list bookings). Advance booking period is not later than 5 working days (Mo – Fr) before departure (during the opening hours of the PartnerPlusBenefit Service Center).

BenefitSeatreservations can be made for standard seats (e.g. window or aisle seat) or for seats with more legroom. Please note that a confirmed seat reservation does not give you a legal claim to a certain seat, but only shows the selected category, e.g. aisle or window seat or seat with more legroom.

Seats with more legroom are distinguished by offering at least 10 cm (4") extra legroom. A number of these seats are located in the emergency exit rows for which apply special conditions:

• You are at least 16 years old.
• You are in a position to perform the required duties without the assistance of a flight attendant, parent or other relative.
• You are willing to assist in the unlikely event of an emergency.
• You are able to read and understand instructions, and comply with crew instructions in the event of an emergency.
• You are not travelling with someone who will be dependent on your assistance in an emergency.
• You do not have a condition or responsibility that might restrict your ability to perform these duties or could lead you to suffer physical injury or harm in the performance of these duties.
• You speak good German or English.
• You are not travelling with a pet in the cabin.

For safety reasons, Lufthansa is entitled to allocate another seat before departure to passengers who cannot satisfy these requirements.

If you have redeemed BenefitPoints for the seat reservation on the flight that you wish to change, please contact the PartnerPlusBenefit Service Center to try to book you an equivalent seat on your new flight. Please note that BenefitPoints already redeemed for seat reservations cannot be refunded if there are no seats or no equivalent seats available for reservation on the changed flight.

Should you wish to cancel your journey, contact the PartnerPlusBenefit Service Center to refund the redeemed BenefitPoints according to the standard terms and conditions where applicable.

Seat reservations that have already been paid with BenefitPoints for are refundable in the following cases:

• A schedule change by Lufthansa, e.g. a change to the aircraft type deployed, means that no equivalent seat can be made available to you on the new flight.
• A disruption to your flight means that you must be rebooked on another flight on which no equivalent seat is available for you.

BenefitPoints which have already been deducted will be re-credited to the Member's BenefitPoint account. The original expiry date as specified in Section 3.5 will be restored for the re-credited BenefitPoints.

Paid-for seat reservations cannot be refunded if:

• You cancel your flight and your ticket is non-refundable.
• You receive an upgrade from Lufthansa for operational reasons or as a gesture of goodwill.
• You change your seat, but the new seat is cheaper than the one you originally booked or is free of charge.
• You do not meet the above-listed conditions for a seat in an emergency exit row.
• You rebook your flight, but there are no longer equivalent seats available on the new flight, seat reservations on the new flight are free of charge or this flight is not operated by Lufthansa.
• You change your flight and in the process change the routing.
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3.4.8.  Other awards
Other awards, their conditions and further possible uses of BenefitPoints will be published separately in the PartnerPlusBenefit communications.
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3.4.9.  Ordering awards
Awards can be requested at the Lufthansa PartnerPlusBenefit Service Center (see Section 7) by the Member or on their behalf, stating with their username and PIN.
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3.4.10.  Award Confirmations
Provided that the requested award is available, the request will be confirmed both in the Member BenefitPoints account mailbox on www.PartnerPlusBenefit.com and by e-mail. In their own interests, Members should immediately check that the content of the confirmation matches their request. The printout of the e-mail serves as confirmation of the booking and should – where applicable – be presented when redeeming the award (e.g. when departing on a PlusAward Flight). The required BenefitPoints will be deducted when the confirmation is sent.
Award flight documents will remain valid for 12 months from the date of issue. The validity period of other award documents is specified in the respective PartnerPlusBenefit communications. Issued award documents cannot be transferred to third parties.
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3.5.  Lapse of BenefitPoints
BenefitPoints will remain valid for 36 months as of the date they are credited to the Member's BenefitPoints account. The BenefitPoints will lapse on expiry of this deadline period. The date and number of BenefitPoints which are about to expire in the following three months will be shown separately in the Member's statement of account, which can be retrieved on the programme’s Internet pages. Members will be responsible for informing themselves about the date and the number of points in the BenefitPoints account about to expire in future. In addition, Lufthansa will inform the Member voluntarily via e-mail with regard to impending lapse of BenefitPoints and the number of BenefitPoints about to expire in the following three months.
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3.6.  Transfer of BenefitPoints
Bonus points and credits from programmes other than PartnerPlusBenefit cannot be converted into BenefitPoints or combined with these. The BenefitPoints account and the BenefitPoints balance are not transferable to third parties. If the Member as defined under Section 2.1 is already a Member in the PartnerPlusBenefit bonus programme, PartnerPlusBenefit or Swiss PartnerPlusBenefit outside Russia ("foreign programme"), the Member cannot demand that the points collected in, or credited to, the foreign programme will be transferred to the Russian PartnerPlusBenefit bonus programme. Lufthansa may, however, approve such transfer at the Member's request. In the event of transfer of a credit balance from a foreign programme to the Russia PartnerPlusBenefit points overviews in the Russian PartnerPlusBenefit programme.
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4.  Abuse
4.1.  Abusive Actions and their Consequences
Anyone who registers with PartnerPlusBenefit and/or acquires BenefitPoints and/or uses these although ineligible for participation (see Section 2.2), shall be deemed guilty of abuse. The same shall also apply to anyone who uses BenefitPoints which have been credited to the BenefitPoints account although not acquired in accordance with the provisions pursuant to Section 3 of the present Terms. If awards are requested by individuals other than those with entitlement in accordance with Section 3.4.9 and/or if the awards are not used for the Member's commercial purposes (relating to eligible parties as determined under Section 2.1.1), for professional purposes (relating to eligible parties as determined under Section 2.1.2) or for fulfilment of the object (relating to eligible parties as determined under Section 2.1.3) (cf. Section 3.4.2), this shall also constitute abuse. The sale or redemption of awards, offering of awards for auction or passing on awards to third parties in any other way is prohibited, unless such passing on has been expressly permitted under Section 3.4.1. Equally, arranging the purchase or sale of BenefitPoints or awards, as well as availment of awards or award documents without authorization is prohibited. All the cases mentioned in this paragraph will hereinafter be referred to as "abuse".
In the event of abuse for which the Member is responsible, Lufthansa or third parties authorized by Lufthansa will, on the one hand, reserve the right to freeze or reclaim awards or to refuse to issue or redeem awards ,and, on the other, to deduct the unlawfully collected BenefitPoints from the BenefitPoints account. Section 5 will remain unaffected. Similarly, the right to assert further claims against the Member, including claims for damages, shall remain unaffected.
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4.2.  Amount of damages
In respect of the awards "PlusAward Flight" and "BenefitExcessBaggage", damages shall be equal to at least a sum in the amount of the rate or fare published for the route used (IATA Published Fare, Lufthansa rate for BenefitExcessBaggage), the sum disbursed being reclaimed in the case of BenefitPoints which have already been disbursed as equivalent value in euros. The Member reserves the right to prove that smaller losses or no losses have actually been incurred.
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5.  Termination
5.1.  Termination, Freeze, Exclusion from Participation
The Member may terminate the contractual relationship at any time effective at month-end (last day of current month) in accordance with Section 2.5, without observing any period of notice. The right to terminate the relationship without notice for good cause shall remain unaffected. Termination by Lufthansa shall only be possible on two weeks' notice effective at month-end (last day of current month), unless termination is without notice for good cause. Lufthansa may terminate membership without notice and may exclude Members from participation in the programme for good cause with future effect.
Good cause shall be shown to exist, in particular, if the Member has acted in serious breach of the present Terms of Participation, of Lufthansa's or a PartnerPlusBenefit partner company's General Terms of Carriage, or of any other PartnerPlusBenefit regulations specified in the programme documents or PartnerPlusBenefit communications. The same shall also apply in cases of abuse pursuant to Section 4, as well as in the event of significant misrepresentations and harassment or harmful conduct towards employees or passengers of Lufthansa or a partner company. The same shall also apply in the event of non-compliance with instructions by personnel, especially on board and in lounges. Further-reaching claims (including without limitation, claims for damages) shall remain unaffected. In these referenced cases, Lufthansa shall also be entitled to freeze the Member's account. This authority to freeze shall also apply if there is objective reason to suspect good cause, in which case, the account may be frozen for the period necessary to permit reasonable investigation of the circumstances. The Member shall not be entitled to assert any claims on account of such freezing. Renewed participation in PartnerPlusBenefit will not be permitted subsequent to termination by Lufthansa. The present Participation Terms shall continue to apply during wind-up of the relationship following termination.
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5.2.  Validity of BenefitPoints in the Event of Termination
In the event of ordinary termination by the Member or Lufthansa, the BenefitPoints shall remain valid for a period of six months following receipt of notice of termination, unless they lapse earlier in accordance with Section 2.5. If the relationship is justly terminated without notice by Lufthansa in accordance with Section 5.1, the BenefitPoints will lapse when the Member receives the declaration of termination.
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5.3.  End of Programme
The Lufthansa PartnerPlusBenefit corporate bonus programme is a voluntary Lufthansa service. Admission to participation in Lufthansa PartnerPlusBenefit for a certain period of time will not create entitlement to renewed participation at a later date.
Lufthansa reserves the right to end the Lufthansa PartnerPlusBenefit programme or to replace it by a different programme at any time subject to prior announcement via the Lufthansa PartnerPlusBenefit website. Subject to a special arrangement in the replacement programme, both cases shall constitute termination by Lufthansa.
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6.  Miscellaneous
6.1.  Taxes and Fees
All taxes (e.g. airport taxes), fees (e.g. security fees), public charges and other surcharges associated with the granting or availment of awards (e.g. BenefitFreeFlights) shall be borne by the Member. However, taxes and fees for international flights, operated and marketed by Lufthansa, can also be paid for by redeeming BenefitPoints. The required amount of BenefitPoints will be calculated by the PartnerPlus Benefit Service Center based on a fixed point value and the respective route individually for each flight.
In case of a (partial) refund, the respective taxes and fees will also be refunded in the same form of payment that was used, i.e. if used BenefitPoints, then the equivalent amount shall be re-credited to the account.
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6.2.  Bookings via travel agencies
For all bookings carried out by travel agencies, the Member covenants that it will not refuse permission that its authorised travel agencies give their consent to the BSP so that the BSP is allowed to forward BSP turnover figures (cost for tickets) to Lufthansa. The Member shall not prohibit its authorised travel agencies from forwarding information in relation to all of the Member’s single bookings carried out by its authorised travel agencies to Lufthansa in aggregated form, and that Lufthansa shall be allowed to analyse this data per travel agency. This data does not contain personal data, but solely the total of general booking information in aggregated form (MIDT data). The Member shall not prohibit its authorized travel agency from entering into an agreement with the operator of a computer reservation system necessary to transfer such data.
In case the Member itself holds a IATA ID, the Member shall allow the BSP (AISP e.V.) to transfer the Member’s total BSP turnover figures to Lufthansa. Lufthansa shall have the right to analyse this data per IATA ID. If the Member also holds an Office ID, it shall transfer information of all reservations to Lufthansa in an aggregated form on a monthly basis. The Member shall enter into an agreement with the operator of the computer reservation system necessary for this purpose and prove the existence of this agreement to Lufthansa.
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6.3.  Liability
Subject to the provisions under Section 2.4, the following shall apply relating to losses caused by Lufthansa, a partner company or their respective vicarious agents, incurred by Members in connection with their participation. Liability shall be unlimited in cases of wilful intent or gross negligence and if guarantee is shown to exist. In cases of slight negligence, liability for loss of life, bodily injury or damage to health shall equally be unlimited. If material contractual duties are breached through slight negligence, liability shall be limited in amount to the foreseeable, typical loss for property damage and financial loss attributable to such breach. A material duty shall be deemed a duty that must be complied with in order to permit proper performance of the contract in the first place, breach of which putting attainment of the contractual purpose at risk and compliance with which the Member being regularly able to rely on. All further-reaching liability for damages shall be excluded, except for claims based on product liability law.
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6.4.  Data Privacy Protection
Personal and company data associated with participation in PartnerPlusBenefit will be recorded and processed in accordance with the applicable data privacy protection regulations and will only be used for purposes associated with implementation of the PartnerPlusBenefit programme. Where necessary for the conclusion or handling of contracts and services by Lufthansa, personal data relating to the Member and/or their employees may be transmitted to service providers and/or other third parties.
The Member warrants that all the requirements imposed by the regulations concerning data privacy protection have been met so that the personal data of the Member's employees can be recorded, processed and used by Lufthansa in conjunction with PartnerPlusBenefit (in particular by obtaining the valid consent of the employees concerned).
Further details can be found on www.PartnerPlusBenefit.com in the section “Data Protection” in our declaration on data protection.
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6.5.  Loss of the Username and Password
Loss of the username and password, as well as their transfer to third parties must be reported immediately to the Lufthansa PartnerPlusBenefit Service Center (see Section 7.).
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6.6.  Amendments
Lufthansa is entitled to amend minor provisions of the present Participation Terms at any time and without stating grounds, provided that such amendment does not lead to changes in the contractual structure as a whole. Major provisions include, in particular, provisions concerning the system of collecting and redeeming BenefitPoints, as well as the term and termination of the contract.
In addition, Lufthansa is entitled to modify or supplement the present Participation Terms where necessary in order to eliminate difficulties in executing the PartnerPlusBenefit programme due to loopholes which have arisen following registration by the Member. This may be the case, in particular, if a court of law declares that one or more of the provisions of the present Participation Terms are invalid.
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6.7.  Transfer of Rights to Third Parties
Rights under the present agreement may not be assigned or otherwise transferred to third parties.
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6.8.  Applicable Law, Jurisdiction, Binding Version of Contract
German law shall apply exclusively. Insofar as the Member is a merchant (Kaufmann), a legal person under public law or a special public law fund, Frankfurt am Main, Germany, shall be agreed as the exclusive venue for jurisdiction of all claims arising from and in connection with the Lufthansa PartnerPlusBenefit corporate bonus programme.
Only the Russian version of the present Participation Terms shall be binding upon the contracting parties (particularly with regard to the legal interpretation of particular provisions of the present Participation Terms). The present English version is provided for information purposes only.
The Russian version of the present Participation Terms can be retrieved under www.PartnerPlusBenefit.com
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6.9.  Severability Clause
If any of the clauses of the above provisions should be invalid, in whole or in part, this shall not affect the validity of the remaining clauses. The invalid clause shall be deemed to have been replaced by a clause which, customarily, reflects to the greatest possible extent, in legally effective terms, the economic purpose and intent of the invalid clause. The same shall be applicable in the event of possible regulatory gaps.
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7.  Contact – Lufthansa PartnerPlusBenefit Service Center
Working hours of the Lufthansa PartnerPlusBenefit Service Center as well as contact information you can find under "Contacts" of PartnerPlusBenefit program.
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Airline Partners
Benefit partner