Terms and Conditions

For participation in PartnerPlusBenefit following Terms and Conditions apply:
Terms and Conditions printed version
12.03.2020
Publisher:
Lufthansa German Airlines
Department Key Account Management Corporates
Terms & Conditions

1.  Participation Terms
PartnerPlusBenefit is a travel incentive programme for companies and rewards your loyalty as a corporate client. On all business flights, you will collect BenefitPoints which can be redeemed for awards, in accordance with the Terms of Participation. Lufthansa German Airlines ("Lufthansa") is your contractual partner and issuer of PartnerPlusBenefit, on behalf of all PartnerPlusBenefit Partner Airlines.
Collection and redemption of BenefitPoints, as well as implementation of PartnerPlusBenefit, in general, will be governed by the Terms set out below.
PartnerPlusBenefit is a voluntary service offered by Lufthansa on behalf of the participating Partner Airlines and other Third Parties.
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2.  Participation
2.1.  Membership Eligibility
Membership in the PartnerPlusBenefit Corporate incentive programme is open to:
2.1.1
All companies incorporated in Brunei Darussalam, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, and Vietnam. All business establishments, i.e. natural or legal persons and partnerships that are permanently engaged in commercial activities and that purchase flight tickets for their commercial activities in Brunei Darussalam, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand and Vietnam.
2.1.2
Law firms and tax consulting firms, medical practices and other self-employed professionals (e.g. architects, management consultants, engineering offices), to the extent that their business establishment has been set up on an active and permanent basis and who purchase flight tickets for purposes associated with their professional activities.
2.1.3
Registered associations or associations with legal capacity and corporate bodies - including without limitation, associations, chambers, churches and political parties - to the extent that they purchase flight tickets for the fulfilment of their purpose, unless contrary to Section 2.2.
All parties eligible to participate in the programme will hereinafter be referred to as "Members".
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2.2.  Ineligibility
The following parties are not eligible to participate in the PartnerPlusBenefit programme:
2.2.1
The parties specified in Section 2.1, to the extent that they are acting as private individuals, i.e. for purposes that are attributable neither to their commercial nor to their self-employed professional function
2.2.2
The parties specified in Section 2.1, if they are already participating in another Star Alliance corporate incentive programme offered by any of the PartnerPlusBenefit partners.
2.2.5
The parties specified in Section 2.1 to the extend that they offer to purchase flight tickets as a service or to arrange the purchase of flight tickets - regardless of whether or not they receive a remuneration for their service -, including without limitation, travel agencies (in particular IATA and non-IATA travel agencies, consolidators), tour operators, persons acting as purchasing agents for various companies and other tour organizers (in particular companies providing supporting services, for example, within the framework of exchange programmes, and cruise companies
2.2.6
Partnerships which have been set up for the sole purpose of acquiring BenefitPoints.
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2.3.  Commencement of Participation and Conclusion of the Contract
Eligible parties may only participate in the programme after full registration for participation on the Lufthansa PartnerPlusBenefit website (www.partnerplusbenefit.com) and the provision of a completed and signed self-declaration to the PartnerPlusBenefit Service Center in written form.
There is no legal entitlement to participate in the programme. After registering via the Internet, a BenefitPoint account will be set up for the Member; the BenefitPoints collected by all the Member's employees will be credited to this account. The registration date will automatically be set to the first of the current month. After successful registration, the Member will receive an e-mail confirming registration and an initial password for log-in to the BenefitPoint account.

The contract concerning participation in the PartnerPlusBenefit corporate bonus programme will come into effect once the party is successfully registered, its self-declaration is approved by the PartnerPlus Benefit Service Center and it has successfully logged-in into the BenefitPoint account on www.partnerplusbenefit.com for the first time. Once these requirements are fulfilled the party can start to collect BenefitPoints.
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2.4.  Password and PIN
At registration for the programme, the Member will receive a password for personal identification (e.g. in order to request awards and to view the online account balance) by e-mail. To prevent abuse, the Member must ensure that the password and PIN are withheld from unauthorized Third Parties. If abuse is suspected, the PartnerPlusBenefit Service Centre (see Section 7) must be notified immediately. If notification is culpably omitted or delayed, Lufthansa's liability for losses incurred until such notification is received shall be limited to cases of willful intent and gross negligence. In cases of slight negligence, liability for loss of life, injury to limb or health shall be unlimited. In the event of slightly negligent breach of material contractual duties, liability shall be limited to property and financial losses typically attributable to such negligence in the amount of the foreseeable, typically occurring losses. Material duties shall be defined as such duties that must be complied with in the first place in order to permit correct performance of the contract, breach of which being detrimental to achievement of the contractual purpose, and compliance with which the Member being generally able to rely on. All further liability for damages shall be excluded, except for claims based on product liability law. The same shall also be applicable with regard
to liability of vicarious agents, taking into account the Member's possible contributory negligence.
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2.5.  End of participation
In order to end participation in the PartnerPlusBenefit Corporate incentive programme, the Member must log in into the BenefitPoint Account on www.partnerplusbenefit.com with their password and then deregister from further participation by clicking on the "Resign” button in the Terms & Conditions section. Participation in the PartnerPlusBenefit programme can only be cancelled with effect as of the end of the month. If Membership is cancelled before the end of a month, the date of deregistration ("deregistration date") will automatically be set at the last day of the current month.
If Membership is cancelled, the Member will be entitled to redeem hitherto collected BenefitPoints for up to six months after the deregistration date. For this purpose, deregistered Members will continue to be granted access to their BenefitPoints Accounts during the relevant period. Six months after deregistration all BenefitPoints not yet redeemed will lapse. Furthermore, the username will no longer be able to access the Account or be used for a new registration in the PartnerPlusBenefit programme.
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2.6.  Term of Participation
Participation in PartnerPlusBenefit may be granted for an indefinite term - subject to the conditions stipulated in Section 5, notably, termination by Lufthansa of the programme as specified in Section 5.3. If a Member has not logged into the BenefitPoint account on www.partnerplusbenefit.com 12 months after registration and receipt of the password, the Member's BenefitPoint Account will be deleted. The Member will have received three reminder e-mails to the registered e-mail address before the Account is deleted. Participation will not be cancelled by Lufthansa if, within four weeks of receiving the notification the Member activates the Account by logging in www.partnerplusbenefit.com
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3.  BenefitPoints
3.1.  General
BenefitPoints are the calculation unit in the PartnerPlusBenefit programme. Acquisition (also called "collection") and redemption will be determined in accordance with the following provisions:
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3.2.  Collecting BenefitPoints
BenefitPoints can only be collected after the Member has logged in under www.partnerplusbenefit.com with the password provided subsequent to registration of the BenefitPoint Account.
Each Member can collect up to a maximum of 1.000.000 new BenefitPoints per calendar year. The flight date determines the allocation of BenefitPoints within a calendar year. All BenefitPoints exceeding the maximum amount of 1.000.000 will not be credited to the BenefitPoint account. Earned BenefitPoints expire after 36 months (see section 3.5).
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3.2.1.  Business flights
A Member or its permanent employees will only be able to acquire BenefitPoints for flights purchased for business purposes. This means that the Member or its permanent employees will only be able to collect BenefitPoints if the flight in each case is taken by either of the following parties:
A party eligible under Section 2.1.1 in exercise of its commercial function
A party eligible under Section 2.1.2 in exercise of its self-employed function
A party eligible under Section 2.1.3 in fulfilment of its purpose.
Flights taken by third parties, especially individuals who are not permanent employees of the Member, do not qualify for the collection of BenefitPoints.
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3.2.2.  Tickets purchased in Brunei Darussalam, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand and Vietnam
BenefitPoints can be collected solely for flights for which tickets have been purchased in Brunei Darussalam, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand or Vietnam. A ticket is deemed to have been purchased in Brunei Darussalam, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand or Vietnam if it is purchased from an outlet, such as a travel agency, physically based in either of the countries or online on any of the PartnerPlusBenefit Partner Airline websites or third party websites, stating a billing address in Brunei Darussalam, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand or Vietnam.
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3.2.3.  Flights with PartnerPlusBenefit partner airlines
BenefitPoints can be collected solely for flights operated by the PartnerPlusBenefit Partner Airlines and identified by flight numbers of the applicable PartnerPlusBenefit Partner Airlines. The BenefitPoints will be credited to the BenefitPoints account for each flown segment, subject to the arrangements under Section 3.2.5 (exclusion of certain promotional booking classes and special rates and terms). A flight segment is deemed to have been flown if the Member has actually been carried from its point of departure to its destination.
The following airline currently participate in the PartnerPlusBenefit programme: Air Canada, Austrian Airlines and Swiss International Air Lines.
The number of BenefitPoints accrued per route depends on the booking class and is determined individually per PartnerPlusBenefit Partner Airline. The respective number of BenefitPoints that can be accrued per route and booking class is stated in the BenefitPoints collection overview applicable at the time of flight date on www.partnerplusbenefit.com under 'BenefitPoints Account/ Earn Points'.
BenefitPoints can currently be collected in the following booking classes:
First Class Business Class 1 Business Class 2 Economy Premium Economy Class 1 Economy Class 2
Lufthansa / LH A, F C, J D, P, Z E, G, N B, H, M, Q, U, Y K, L, S, T, V, W
Air Canada / AC C, J D, Z E, N, O B, M, U, Y H, L, Q, S, T, V, W
Air Dolomiti / EN C, J D, P, Z B, H, M, Q, U, Y K, L, S, T, V, W
Austrian Airlines / OS C, J D, P, Z E, G, N B, H, M, Q, U, Y K, L, S, T, V, W
Brussels Airlines / SN C, J D, P, Z E, G, N B, H, M, Q, U, Y K, L, S, T, V, W
Eurowings / EW J D E, N B, I, Y H, M
Swiss International Air Lines / LX A, F C, J D, P, Z B, H, M, Q, U, Y E, K, L, S, T, V, W
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3.2.4.  Other BenefitPoint earning options
Other BenefitPoint earning options and their conditions will be published separately in PartnerPlusBenefit communications. Special limited-term offers do not constitute a permanent entitlement for the Member and are only valid for the term indicated.
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3.2.5.  Exclusion of BenefitPoint collection
BenefitPoints cannot be collected in the following booking classes and on the following routes:
No points collectable on booking classes No points collectable on routes
Lufthansa / LH I, O, R, X
Air Canada / AC A, F, G, I, K, P, R, X
Air Dolomiti / EN A, E, F, G, I, N, O, R, X
Austrian Airlines / OS A, F, I, O, R, X
Brussels Airlines / SN A, F, I, O, R, X
Eurowings / EW A, C, F, G, K, L, O, P, Q, R, S, T, U, V, W, X, Z
Swiss International Air Lines / LX G, I, N, O, R, X
In addition to the above-mentioned booking classes, collection of BenefitPoints is also ruled out for flights at corporate net rates, industry discount rates and airline employees discount tickets (ID, IP, AD, CR, GE, UD, DG, PEPs etc.), as well as for certain promotional and group tariffs, award tickets, child and youth fares, marine tariffs, PartnerPlusBenefit free flights, upgrades and services and flights incentivized under any other promotional discount scheme (including but not limited to flights incentivised on Singapore Airlines' Highflyer Program).
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3.2.6.  Capture of flown routes
3.2.6.1.  Automatic capture of BenefitPoints with credit card details
BenefitPoints are automatically credited to the BenefitPoint Account if credit card numbers, which have been initially stored for the capture of flights in PartnerPlusBenefit, are used to pay for flights (in accordance with Section 3.2.3). Credit card numbers are stored and used exclusively for the purpose of capturing flights to credit BenefitPoints.
PartnerPlusBenefit will credit a one-off bonus of 500 BenefitPoints to the Member's BenefitPoint Account when at least one credit card is entered in PartnerPlusBenefit as tracking option for the Account for the first time. There will be no further bonus for subsequent credit card entries. This is a promotional offer and can be withdrawn at any time without further notice.
Credit card details can be entered and removed by the Member at any time. PartnerPlusBenefit cannot be held liable for irregularities arising from entering invalid or incorrect credit card numbers as form of payment and the non-crediting of applicable BenefitPoints as a result thereafter. The Member is responsible for maintaining the correct account details, at all times. Discrepancies should be reported immediately to the PartnerPlusBenefit Service Centre (see Section 7).
Ticket data will be supplied in addition to the credit card numbers, eliminating separate manual entries normally required for tickets issued by airlines not participating in PartnerPlusBenefit (flight documents of third-party airlines including a flight segment that is eligible for BenefitPoint collection).
The Member must enter all credit card details once in the PartnerPlusBenefit programme under 'BenefitPoint account'/ 'Credit card'/ 'Credit card entry'. If a credit card should no longer used to capture flights within PartnerPlusBenefit, or the credit card has become invalid, the credit card number concerned can only be deleted from PartnerPlusBenefit towards the end of the current month. If a credit card number is deleted from PartnerPlusBenefit before the end of a month, all BenefitPoints for flights booked with this credit card and actually flown will be credited to the BenefitPoint Account up to the last day of that month.
Credit card numbers can be entered in the PartnerPlusBenefit programme for up to a maximum of 12 months subsequent to the date of flight. The number of BenefitPoints per route will be in accordance with the BenefitPoints Collection Overview (see Section 3.2.3) applicable at the time of the flight, in each case. BenefitPoints will generally be credited to the Member's Account approximately 6 weeks after the date of the flight, provided the correct credit card details have been stored in PartnerPlusBenefit. If the ticket in question was issued by a non-PartnerPlusBenefit airline, the PartnerPlusBenefit Partner Airline coupon contained in the ticket must be entered under the heading "BenefitPoint Account/Flight tickets/Ticket number entry". In order to qualify for BenefitPoint collection the flight has to have occurred during or after the month during which the Member's Account was activated.
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3.2.6.2.  Manual capture by means of ticket number entry
If no credit card details have been stored in PartnerPlusBenefit, flights eligible for BenefitPoint accrual can be captured by manually inserting the relevant ticket number into the BenefitPoint account under the heading "BenefitPoint Account/Tickets /Ticket number entry". These tickets can be entered by the Member at any time over a period of 12 months as of the date of travel simply by entering the ticket number(s) under "Ticket number entry". The number of BenefitPoints per route in each case will be in accordance with the BenefitPoints Collection Overview applicable at the time of travel (see Section 3.2.3). BenefitPoints will generally be credited to the BenefitPoint account approximately 6 weeks after the manual entry on the programme page. In order to qualify for BenefitPoint collection the flight has to have occurred during or after the month during which the Member's account was activated.
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3.2.6.3.  Capture of ticket data by means of a Company ID (OSI tracking)
Eligible tickets issued via a Computer Reservation System (CRS) can also be captured by means of entering an Other Service Information (OSI) element in the Passenger Name Record. This OSI element is referred to as Company ID within PartnerPlusBenefit. The company ID has to be requested online under 'BenefitPoint Account'/ Company ID' and will be issued by the PartnerPlusBenefit Service Centre within 3 working days after submitting the request from the Account in the PartnerPlusBenefit website. OSI tracking is currently only available for capturing tickets issued and flown on Lufthansa and Swiss International Air Lines. (Exception for online bookings: please contact the PartnerPlusBenefit Service Centre prior to commencement of the first flight segment, as your Company ID has to be manually entered in the booking).
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3.2.6.4.  Automatic capture of BenefitPoints for online-bookings initiated on www.partnerplusbenefit.com
After successful login on www.partnerplusbenefit.com, online bookings initiated via www.partnerplusbenefit.com are automatically captured in the BenefitAccount.
The number of BenefitPoints will be credited automatically in accordance to section 3.2.3. approximately 6 weeks after the date of flight. The successful capture of the online booking will be visible in the booking confirmation.
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3.3.  BenefitPoint Account
Credited BenefitPoints will be shown on the Member's BenefitPoint Account balance. Members receive a monthly e-mail with the current BenefitPoint Account balance. Claims about incorrect Account balances or BenefitPoints either not credited or credited incorrectly must be addressed within four weeks of receiving the Account statement by e-mail. After this period, the Account balance will be deemed accepted by the Member.
The current BenefitPoint balance can be retrieved online under www.partnerplusbenefit.com by accessing the Account details entering the personal username and password.
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3.4.  Redemption of BenefitPoints
3.4.1.  General
BenefitPoints can generally be redeemed in return for awards, subject to a sufficient amount of BenefitPoints on the Account balance, in accordance with the following provisions.
The availability of awards may vary depending on the season, date, destination and booking class. Individual awards may not be available at certain times. The awards offered at a given time and any special applicable provisions will be posted in the applicable awards list, which can be retrieved on www.partnerplusbenefit.com under 'Redeem BenefitPoints'. Awards cannot be combined with any other services at reduced rates or promotional offers (in accordance with Section 3.2.5).
The Member is free to have awards issued at its discretion for any of its permanent employees. BenefitPoints can be redeemed on all PartnerPlusBenefit Partner Airlines. Every partner airline offering its services for redemption purposes is responsible to honour the entitlements as described in the programme. The general Terms & Conditions of business of the Partner Airline applies.
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3.4.2.  Services provided by Independent Suppliers
Additional awards may be provided by other Independent Suppliers. PartnerPlusBenefit will use reasonable endeavours to ensure availability of awards by other Independent Suppliers as advertised but will not be liable for any loss arising from failure of any such Independent Suppliers to provide such awards. Third party awards or redemption offers constitute a voluntary service and can be withdrawn without further notice. The Terms & Conditions of the external supplier apply.
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3.4.3.  Redeeming BenefitPoints for Business Purposes
Awards obtained in exchange for BenefitPoints must be used exclusively for business purposes. This means a Member may only redeem BenefitPoints in return for awards if the award in question is used by the following:
A party eligible under Section 2.1.1 or by the party's permanent employees, exercising a commercial function on behalf of the Member.
A party eligible under Section 2.1.2 or by the Member's permanent employees, exercising a self-employed function on behalf of the Member.
A party eligible under Section 2.1.3 or by the Member's permanent employees, acting on behalf of the Member.
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3.4.4.  Free Flights
BenefitPoints can be used for Free Flights with any of the PartnerPlusBenefit Partner Airlines specified on www.partnerplusbenefit.com on any of the routes listed, subject to availability of the service in the requested booking class, on the requested day and time. The number of BenefitPoints listed always refers to one single sector. A free return flight with two segments on the same route would, therefore, require twice the number of points compared to a one-way ticket in either direction. An indefinite number of Free Flights can be combined, providing the Member has sufficient BenefitPoints on its Account and subject to availability of each requested service.
Free Flights with PartnerPlusBenefit Partner Airlines can be booked in the following booking classes.
Booking class
First Class
Booking class
Business Class
Booking class
Premium Economy
Booking class
Economy Class
Lufthansa / LH O I R X
Air Canada / AC I X
Air Dolomiti / EN I X
Austrian Airlines / OS I R X
Brussels Airlines / SN I R X
Eurowings / EW U
Swiss International Air Lines / LX O I X
The booking classes listed in the table will only be available for certain selected routes and at certain times. If the specified booking classes are not available for certain flight connections, acquisition of Free Flights for these connections will be ruled out.

On SWISS, Benefit Free Flights in First Class are only available for Miles and More members with HON Circle or Senator Status and on selected routes.

Waitlist bookings for Free Flights cannot be accepted. The required BenefitPoints for the Free Flight will be deducted from the BenefitPoint Account at the time of booking and confirmation of the booking of the award ticket.
All tickets are issued as electronic tickets.

The minimum advance booking period for Free Flights is at least 3 business days before departure (no weekends) of the outbound flight, counting from the first business hour after the request has been submitted.

Free flights can exclusively be requested by sending an email to your PartnerPlusBenefit Team:
Indonesia: ppb.indonesia@dlh.de
Malaysia: ppb.malaysia@dlh.de
Philippines: ppb.philippines@dlh.de
Singapore: ppb.singapore@dlh.de
Thailand, Cambodia, Laos, Myanmar: ppb.thailand@dlh.de
Vietnam: ppb.vietnam@dlh.de
Free Flight bookings can only be changed subsequently, subject to availability of the new flight requested. After issuance of award ticket, the first rebooking is free of charge, for subsequent changes a rebooking fee of EUR 50 will apply. Rebooking fee can be charged by credit card or 3,500 BenefitPoints from the customer account.
Redemption tickets for Free Flights can be cancelled up to 24 hours before the scheduled departure and refunded at a service fee of EUR 50 or 3,500 BenefitPoints from the customer account. Cancellation of fully unutilized award tickets is possible and the fees/taxes/surcharges paid will be refunded in the same form received for payment. BenefitPoints will subsequently be re-credited to the account. Partially unutilized tickets are non-refundable.
All cancellation requests have to be advised at least one working day before the scheduled departure. All changes and cancellations, without exceptions, have to be addressed to the PartnerPlusBenefit Service Centre, regardless if the Account has a nominated travel agent. BenefitPoints already deducted for a Free Flight will be re-credited upon cancellation of the redemption ticket. The re-credited BenefitPoints will retain their original expiry date as specified in Section 3.5. If a Free Flight is not cancelled at least 24 hours or one working day before departure, the deducted BenefitPoints cannot be re-credited. Free Flights do not qualify for accruing BenefitPoints. The general Terms of Carriage of the operating airline apply to the Free Flights.
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3.4.5.  BenefitExcessBaggage
BenefitPoints can also be used to take excess baggage. Excess baggage bookings can only be made through the PartnerPlusBenefit Service Center (see Section 7.) and must be made at least five working days before departure.
BenefitExcessBaggage can only be requested for flights operated by Lufthansa. Separate BenefitPoints must be expended for each flight segment. Flight confirmation is preconditional. It is not sufficient for this that the Member or their permanent employees are on the operating airline's waiting list The required BenefitPoints will be deducted at the time of booking excess baggage.
With PartnerPlusBenefit, excess baggage bookings can be changed or cancelled free of charge up to five working days before the date of departure. BenefitPoints which have already been deducted for cancelled BenefitExcessBaggage bookings will be re-credited to the Member's BenefitPoint account. The original expiry date as specified in Section 3.5 will be restored for the re-credited BenefitPoints. BenefitPoints cannot be re-credited if a BenefitExcessBaggage booking is not cancelled within the specified time-limit.
In addition, the following provisions are applicable to BenefitExcessBaggage:
Each item of baggage may weigh maximum 32kg and must not exceed the max. dimensions of 158cm (width + height + depth). Details are available at the PartnerPlusBenefit Service Center (see Section 7).
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3.4.6.  Upgrades
BenefitPoints can also be used for Upgrades from Economy Class to Business Class and from Business Class to First Class with the PartnerPlusBenefit Partner Airlines. All PartnerPlusBenefit Partner Airlines reserve the right to exclude certain routes from the Upgrade offer. For Lufthansa, in addition to all basic upgrade options, it is possible to also redeem upgrade from Economy Class to Premium Economy, and from Premium Economy to Business Class.
Upgrades with the PartnerPlusBenefit Partner Airlines can be booked in the following booking classes:
Booking class
Upgrades to
First Class
Booking class
Upgrades to
Business Class
Booking class
Upgrades to Premium Economy
Lufthansa / LH O I R
Air Canada / AC R N
Air Dolomiti / EN I
Austrian Airlines / OS I R
Brussels Airlines / SN I R
Swiss International Air Lines / LX A I
The booking classes listed may not be available for certain selected routes and at certain times. If the specified booking classes are partly not available or for the entire itinerary, an Upgrade cannot be issued
Upgrade bookings can only be processed if the required booking classes are available on the flight requested. Upgrades can only be made by the PartnerPlusBenefit Service Centre and must be made at least 3 business days before departure (no weekends) of the requested flight.

Upgrade bookings can exclusively be requested by sending an email to your PartnerPlusBenefit Team:
Indonesia: ppb.indonesia@dlh.de
Malaysia: ppb.malaysia@dlh.de
Philippines: ppb.philippines@dlh.de
Singapore: ppb.singapore@dlh.de
Thailand, Cambodia, Laos, Myanmar: ppb.thailand@dlh.de
Vietnam: ppb.vietnam@dlh.de

In the event of cancellation of an Upgrade, however, the availability of the original flight in the original booking class can no longer be guaranteed. BenefitPoints for the cancelled Upgrade is chargeable at a service fee of EUR 50 and BenefitPoints which have already been deducted will be re-credited to the Member's BenefitPoint Account, providing the cancellation is made at least one working day before departure. The original expiry date as specified in Section 3.5 will be retained for the re-credited BenefitPoints. BenefitPoints cannot be re-credited if an Upgrade is not cancelled at least one working day before departure.
BenefitUpgrades can only be issued for Economy Class and Business Class tickets booked in booking classes which are entitled for BenefitUpgrade Awards. An overview of booking classes that qualify for upgrades as well as routings which are excluded from upgrades per airline is provided at:
www.partnerplusbenefit.com → Redeem your BenefitPoints → BenefitUpgrades → Booking class overview

The number of BenefitPoints listed always refers to one single sector. An Upgrade with two segments on the same route would, therefore, require twice the number of BenefitPoints compared to a one-way ticket in either direction. An indefinite number of Upgrades can be combined, providing the Member has sufficient BenefitPoints on its Account and subject to availability of each requested service. The original ticket must have been issued by the operating airline; all flight segments must be confirmed before an Upgrade is requested. Upgrades can only be requested from the PartnerPlusBenefit Service Centre (see Section 7)
Flights upgraded to Business Class and First Class with a PartnerPlusBenefit Upgrade are governed by the conditions for Business Class and First Class flights (e.g. minimum duration of stay, baggage regulations, check-in times, use of the lounge, etc.).
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3.4.7.  BenefitSeatreservation
BenefitPoints can also be used to book a BenefitSeatreservation in Economy Class on all flights operated by Lufthansa with Lufthansa flight number, dependent on the chosen fare / the chosen booking.
BenefitSeatreservations are only applicable on confirmed bookings (no waiting list bookings). Advance booking period is not later than 5 working days (Mo – Fr) before departure (during the opening hours of the PartnerPlusBenefit Service Center).

BenefitSeatreservations can be made for standard seats (e.g. window or aisle seat) or for seats with more legroom. Please note that a confirmed seat reservation does not give you a legal claim to a certain seat, but only shows the selected category, e.g. aisle or window seat or seat with more legroom.

Seats with more legroom are distinguished by offering at least 10 cm (4") extra legroom. A number of these seats are located in the emergency exit rows for which apply special conditions:

• You are at least 16 years old.
• You are in a position to perform the required duties without the assistance of a flight attendant, parent or other relative.
• You are willing to assist in the unlikely event of an emergency.
• You are able to read and understand instructions, and comply with crew instructions in the event of an emergency.
• You are not travelling with someone who will be dependent on your assistance in an emergency.
• You do not have a condition or responsibility that might restrict your ability to perform these duties or could lead you to suffer physical injury or harm in the performance of these duties.
• You speak good German or English.
• You are not travelling with a pet in the cabin.

For safety reasons, Lufthansa is entitled to allocate another seat before departure to passengers who cannot satisfy these requirements.

If you have redeemed BenefitPoints for the seat reservation on the flight that you wish to change, please contact the PartnerPlusBenefit Service Center to try to book you an equivalent seat on your new flight. Please note that BenefitPoints already redeemed for seat reservations cannot be refunded if there are no seats or no equivalent seats available for reservation on the changed flight.

Should you wish to cancel your journey, contact the PartnerPlusBenefit Service Center to refund the redeemed BenefitPoints according to the standard terms and conditions where applicable.

Seat reservations that have already been paid with BenefitPoints for are refundable in the following cases:

• A schedule change by Lufthansa, e.g. a change to the aircraft type deployed, means that no equivalent seat can be made available to you on the new flight.
• A disruption to your flight means that you must be rebooked on another flight on which no equivalent seat is available for you.

BenefitPoints which have already been deducted will be re-credited to the Member's BenefitPoint account. The original expiry date as specified in Section 3.5 will be restored for the re-credited BenefitPoints.

Paid-for seat reservations cannot be refunded if:

• You cancel your flight and your ticket is non-refundable.
• You receive an upgrade from Lufthansa for operational reasons or as a gesture of goodwill.
• You change your seat, but the new seat is cheaper than the one you originally booked or is free of charge.
• You do not meet the above-listed conditions for a seat in an emergency exit row.
• You rebook your flight, but there are no longer equivalent seats available on the new flight, seat reservations on the new flight are free of charge or this flight is not operated by Lufthansa.
• You change your flight and in the process change the routing.
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3.4.8.  Lufthansa WorldShop
BenefitPoints can also be redeemed for non-flight awards consisting of an assortment of products stocked by the retailer Lufthansa WorldShop, subject to availability. A list of articles can be found on www.PartnerPlusBenefit.com under 'BenefitPoints Account'/ 'Redeem BenefitPoints'/ 'WorldShop Awards'. For WorldShop items two delivery options applies - Gate Delivery or Pick-up at WorldShop airport shops in Frankfurt or Munich.
For the different delivery options charges may apply. Please refer to the WorldShop Terms and Conditions. PartnerPlusBenefit cannot be held liable for delays of the deliveries from external providers and Third Parties. WorldShop Awards can only be paid for with BenefitPoints - additional payment in local currencies and EUR is not possible.
The corresponding BenefitPoints are deducted from the Member's BenefitPoints Account when the order is submitted to the Lufthansa WorldShop. The Member will receive an order confirmation to the registered e-mail from the PartnerPlusBenefit Service Centre. WorldShop products redeemed with BenefitPoints can only be returned or exchanged if they are faulty or damaged. For the delivery of WorldShop items the WorldShop Terms and Conditions apply.
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3.4.9.  Awards from Independent Suppliers
PartnerPlusBenefit continuously aims to offers its Members additional Awards from Independent Suppliers which may include Awards redeemed against BenefitPoints or other exclusive offers for PartnerPlusBenefit Members. All services offered entailing the redemption of BenefitPoints can only be requested from the PartnerPlusBenefit Service Centre (see Section 7). For all services and products offered by Third Parties directly to the Member, Terms & Conditions of the Independent Supplier apply. Awards from Third Parties or offered on behalf of Third Parties constitute a voluntary service and can be withdrawn at any time without further notice. The range of non-flight redemption offers is subject to change and new Award offers and usage of BenefitPoints will be published separately as part of the regular PartnerPlusBenefit communication.
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3.4.10.  Ordering Awards
Awards can be requested from the PartnerPlusBenefit Service Centre (see Section 7) by the Member or on its behalf, stating the PartnerPlusBenefit User Name and a PIN for security measures, preceding the requested transaction.
All flight and Third Party Awards have to be ordered at least 3 business days before departure (no weekends) before usage, by sending an email to PartnerPlusBenefit Team:

Indonesia: ppb.indonesia@dlh.de
Malaysia: ppb.malaysia@dlh.de
Philippines: ppb.philippines@dlh.de
Singapore: ppb.singapore@dlh.de
Thailand, Cambodia, Laos, Myanmar: ppb.thailand@dlh.de
Vietnam: ppb.vietnam@dlh.de
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3.4.11.  Award Confirmations
Provided that the requested award is available, the request will be confirmed both in the Member's BenefitPoint account on www.partnerplusbenefit.com and by e-mail. Members should immediately check that the confirmation corresponds with their request. Printed e-mails serve as confirmation of the booking and should – where applicable – be presented when redeeming the Award (e.g. when departing on a Free Flight). The required BenefitPoints will be deducted by the PartnerPlusBenefit Service Centre when the confirmation is sent.
Award tickets will only be issued as electronic tickets. Award flight documents will remain valid for 12 months from the date of issue. The validity period of other award documents is specified separately in the PartnerPlusBenefit communication. Issued Award documents cannot be transferred to Third Parties. No fares apply to award tickets, but all taxes, fees and surcharges have to be borne by the Member. Under exceptional circumstances, subject to country laws and regulations, certain fees or surcharges must be expressed on the award ticket as part of the fare.
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3.5.  Expiry of BenefitPoints
BenefitPoints will remain valid for 36 months as of the date they are credited to the Member's BenefitPoint account. The BenefitPoints will lapse on expiry of this period. The date and number of BenefitPoints which are to expire in the following three months will be shown separately on the Member's Account statement, which is sent by e-mail on a monthly basis and can also be retrieved online on www.partnerplusbenefit.com under 'BenefitPoint Account'/ 'Account Information'. Members are responsible for keeping themselves informed about the date and the number of BenefitPoints about to expire. The Account statement sent out on a monthly basis is a voluntary service and constitutes no right for the customer. PartnerPlusBenefit cannot be held liable for incorrect information and losses resulting thereof.
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3.6.  Transfer of BenefitPoints
Points, Miles or credits from programmes other than PartnerPlusBenefit cannot be converted into BenefitPoints or combined with these. The BenefitPoint Account and the BenefitPoint balance is not transferable to Third Parties. If the Member as defined under Section 2.1 is already a Member in PartnerPlusBenefit, outside Brunei Darussalam, Cambodia, Indonesia, Laos, Malaysia, Myanmar,, Philippines, Singapore, Thailand or Vietnam ("foreign programme"), the Member cannot demand that the BenefitPoints collected in, or credited to the foreign programme will be transferred to the PartnerPlusBenefit programme. Under exceptional circumstances Lufthansa as the administrator of PartnerPlusBenefit may agree to merge two existing Accounts registered in the same programme (Brunei Darussalam, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand or Vietnam) if all parties involved are satisfied and can proof that the beneficiary of the two BenefitPoint Accounts is the same Member. In the event of transfer of a credit balance from one Account to another the BenefitPoints transferred will retain the same value and expiry date. Utilization of the transferred BenefitPoints is governed by the applicable provisions and BenefitPoint overviews in the PartnerPlusBenefit programme.
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4.  Abuse
4.1.  Abusive Actions and their Consequences
Anyone who registers an Account in PartnerPlusBenefit or acquires BenefitPoints and/or uses these although ineligible for participation (see Section 2.2), shall be deemed guilty of abuse. The same shall apply to anyone who uses BenefitPoints which have been credited to the BenefitPoint Account although not acquired in accordance with the provisions pursuant to Section 3 of the present Terms.
If Awards are requested by individuals other than those with entitlement in accordance with Section 3.4.9 and/or if the Awards are not used for the Member's commercial purposes (relating to eligible parties as determined under Section 2.1.1), for professional purposes (relating to eligible parties as determined under Section 2.1.2) or for fulfillment of the object (relating to eligible parties as determined under Section 2.1.3) (cf. Section 3.4.2), this shall also constitute abuse. The sale or redemption of Awards, offering of Awards for auction or passing on Awards to third parties in any other way is prohibited, unless such passing on has been expressly permitted under Section 3.4.1. Equally, arranging the purchase or sale of BenefitPoints or Awards, as well as availment of Awards or Award documents without authorization is prohibited. All the cases mentioned in this paragraph will hereinafter be referred to as "abuse".
In the event of abuse for which the Member is responsible, the PartnerPlusBenefit administrator reserves the right to refuse to issue or reclaim Awards and/ or deduct the unlawfully collected BenefitPoints from the BenefitPoint account. Section 5 will remain unaffected. Similarly, the right to assert further claims against the Member, including claims for damages, shall remain unaffected.
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4.2.  Amount of Damages
In respect of a Free Flight Award, damages shall be equal to the sum of the equivalent amount of the fare published for the route being reclaimed in the case of BenefitPoints which have already been used. The affected PartnerPlusBenefit Partner Airline reserves the right to prove that smaller losses or no losses have actually been incurred.
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5.  Termination
5.1.  Termination, Blocking of Account, Exclusion from Participation
The Member may terminate the contractual relationship at any time effective at the end of the month (last day of current month) in accordance with Section 2.5, without observing any period of notice. The right to terminate the relationship without notice for good cause shall remain unaffected. Termination by PartnerPlusBenefit shall only be possible on two weeks' notice effective at the end of the current month, unless termination is without notice for good cause. PartnerPlusBenefit may terminate Membership without notice and may exclude Members from participation in the programme for good cause and without further notice.
Good cause shall be shown to exist, in particular, if the Member has acted in serious breach of the present Terms of Participation, of any of the PartnerPlusBenefit Partner Airlines' General Terms of Carriage, or of any other PartnerPlusBenefit regulation specified in the programme documents or PartnerPlusBenefit communication. The same shall also apply in cases of abuse pursuant to Section 4, as well as in the event of significant misrepresentations and harassment or harmful conduct towards employees or passengers of any of the PartnerPlusBenefit Partner Airline. The same shall also apply in the event of non-compliance with instructions by personnel, especially on board and in lounges.
Other claims (including without limitation, claims for damages) shall remain unaffected. In such cases, Lufthansa reserves the right to block a Member's Account on behalf of the PartnerPlusBenefit Partner Airlines. This authority to block an account shall also apply if there is objective reason to suspect good cause, in which case, the account may be frozen for the period necessary to permit reasonable investigation of the circumstances. The Member shall not be entitled to assert any claims on account of such freezing. Renewed participation in PartnerPlusBenefit will not be permitted subsequent to termination by Lufthansa. The present Terms of Participation shall continue to apply during the termination of the relationship.
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5.2.  Validity of BenefitPoints in the event of Termination
In the event of a regular and unforced Termination by the Member or PartnerPlusBenefit, the BenefitPoints shall remain valid for a period of six months following receipt of notice of Termination, unless BenefitPoints are to expire earlier in accordance with Section 2.5. If the relationship is justly terminated without notice by Lufthansa in accordance with Section 5.1, the BenefitPoints will lapse when the Member receives the Declaration of Termination.
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5.3.  End of Programme
The PartnerPlusBenefit incentive programme is a voluntary Star Alliance service, operated by Lufthansa on behalf of all PartnerPlusBenefit Partner Airlines. Admission to participation in PartnerPlusBenefit for a certain period of time will not create an entitlement to renewed participation at a later date.
Lufthansa reserves the right to end the PartnerPlusBenefit programme or to replace it by a different programme at any time subject to prior announcement via the PartnerPlusBenefit website. Subject to a special arrangement in the replacement programme, both cases shall constitute termination by Lufthansa.
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6.  Miscellaneous
6.1.  Taxes, Fees
All taxes (e.g. airport taxes), fees (e.g. security fees), public charges and other surcharges associated with the granting or availment of Awards (e.g. Free Flights, Upgrades) shall be borne by the Member.
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6.2.  Bookings via Travel Agencies
For all bookings carried out by travel agencies, the Member agrees that it will not refuse permission for its authorized travel agencies to give consent to the Bank Settlement Plan (BSP), in order to allow the forwarding of BSP turnover figures (sale of tickets) to Lufthansa. The Member shall not prohibit its authorized travel agencies from forwarding information in relation to all of the Member’s single bookings carried out by its authorized travel agencies to Lufthansa in aggregated form, and that Lufthansa shall be allowed to analyze this data per travel agency. This data does not contain personal data, but solely the total of general booking information in aggregated form (MIDT data). The Member shall not prohibit its authorized travel agency from entering into an agreement with the operator of a Computer Reservation System (CRS) necessary to transfer such data.
In case the Member itself commissions a dedicated IATA agency to administer their travel arrangements, the Member shall allow the BSP to transfer the Member’s total BSP turnover figures to Lufthansa. Lufthansa shall have the right to analyse this data per IATA ID. If the Member also holds an Office ID, it shall transfer information of all reservations to Lufthansa in an aggregated form on a monthly basis. The Member shall enter into an agreement with the operator of the Computer Reservation System (CRS) necessary for this purpose and prove the existence of this agreement to Lufthansa.
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6.3.  Liability
Subject to the provisions under Section 2.4, the following shall apply relating to losses caused by a PartnerPlusBenefit Partner Airlines or their respective vicarious agents, incurred by Members in connection with their participation. Liability shall be unlimited in cases of willful intent or gross negligence and if guarantee is shown to exist.
In cases of slight negligence, liability for loss of life, bodily injury or damage to health shall equally be unlimited. If material contractual duties are breached through slight negligence, liability shall be limited in amount to the foreseeable, typical loss for property damage and financial loss attributable to such breach. A material duty shall be deemed a duty that must be complied with in order to permit proper performance of the contract in the first place, breach of which putting attainment of the contractual purpose at risk and compliance with which the Member being regularly able to rely on. All further-reaching liability for damages shall be excluded, except for claims based on product liability law.
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6.4.  Data Privacy Protection
The Member guarantees that all data protection requirements provided by law, relating to the processing of employee's personal data for the purpose of participating in PartnerPlusBenefit, through Lufthansa, are complied with. The Member also guarantees that its employees have been made aware of these Terms and Conditions, to the extent that they agree to the collection, processing and transmission of their personal data for the booking and fulfilment of PartnerPlusBenefit Awards by Program-Partners.
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6.5.  Loss of the Username and Password
Loss of the username and password, as well as the possible abuse by Third Parties must be reported immediately to the PartnerPlusBenefit Service Centre (see Section 7).
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6.6.  Amendments
Lufthansa reserves the right to amend minor provisions of the present Terms of Participation at any time and without stating grounds, provided that such amendment does not lead to changes in the contractual relationship as a whole. Major provisions include, in particular, provisions concerning the system of collecting and redeeming BenefitPoints, as well as the term and termination of the contract.
In addition, Lufthansa is entitled to modify or amend the present Terms of Participation where necessary in order to eliminate difficulties in administering PartnerPlusBenefit due to previously unregulated circumstances created by the registration of a Member. This may be the case, in particular, if a court of law declares that one or more of the provisions of the present Terms of Participation are invalid.
The amended Terms of Participation will be sent to the Member by e-mail at least six weeks prior to their coming into force. The amendments will be deemed to have been accepted if the Member does not object to them in writing. Such objection must be received within six weeks of receiving the amended Terms of Participation. If Members exercise their right to object, the changes will be deemed to have been rejected and the Member retains the right to terminate the contractual relationship with immediate effect. The right of both contracting parties to terminate the contractual relationship in accordance with Section 5.1 shall remain unaffected.
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6.7.  Transfer of Rights to Third Parties
Rights under the present agreement may not be assigned or otherwise transferred to Third Parties.
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6.8.  Applicable Law, Jurisdiction, Binding Version of Contract
The PartnerPlusBenefit Programme and the interpretation and application thereof are governed by German Law and shall be subject to the jurisdiction of the German Courts. Frankfurt am Main, Germany, shall be agreed as the exclusive venue for jurisdiction of all claims arising from and in connection with the PartnerPlusBenefit programme.
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6.9.  Severability Clause
If any of the clauses of the above mentioned provisions should be rendered invalid, in whole or in part, this shall not affect the validity of the remaining clauses. The invalid clause shall be deemed to have been replaced by a clause which, customarily, reflects to the greatest possible extent, in legally effective terms, the economic purpose and intent of the invalid clause. The same shall be applicable in the event of possible regulatory gaps.
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7.  Contact – PartnerPlusBenefit Service Centre
Your PartnerPlusBenefit Service Centre can be contacted via the following channels:

Indonesia: ppb.indonesia@dlh.de

Malaysia: ppb.malaysia@dlh.de

Philippines: ppb.philippines@dlh.de

Singapore: ppb.singapore@dlh.de

Thailand, Cambodia, Laos, Myanmar: ppb.thailand@dlh.de

Vietnam: ppb.vietnam@dlh.de

The Service Centre operates on weekdays, Monday to Friday, from 9.00 a.m. to 5.00 p.m.
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Airline Partners

Benefit Partners